LATAM: Flights, Hotels, Cars

Name: LATAM: Flights, Hotels, Cars
Rating: 4.7 (37571 reviews)
Author: LATAM Airlines Group S.A.

Book flights, hotels and more

Only for iPhone

Free

38K Ratings
Ages

4+
Years
Category

Travel
Developer

LATAM Airlines Group S.A.
Language

EN
+ 2 More
Size

186.4
MB

iPhone

Enjoy a simpler, faster and more personalized experience. . New Smart Home with all the information about your next trip · New Notification Center: you decide how you want us to contact you. · New LATAM Wallet for faster refunds. · Improve seats and buy more baggage for your flights. · Create your account and enjoy the benefits of a LATAM Pass member. This is just the beginning. Get to know her and be part of the next updates of this new app.

Ratings & Reviews

4.7

out of 5

38K Ratings

I got in from Panama City and was not allowed to check into my flight to La Serena
02/06/2024

Mdealvare
Yeah, that’s right, LATAM does not care if you are connecting and 50 minutes prior was not enough time to allow me to check in to my flight to La Serena. I had to rebook myself to the next flight. In addition, when I did check in later and self checked my bag, I had to try five different machines because they had all run out of paper and of course no one told me that because I was traveling premium I could have checked in with their Premium checkin services without doing all the self-check-print-your-own-luggage.
I got in from Panama City and was not allowed to check into my flight to La Serena
02/06/2024

Mdealvare

Yeah, that’s right, LATAM does not care if you are connecting and 50 minutes prior was not enough time to allow me to check in to my flight to La Serena. I had to rebook myself to the next flight. In addition, when I did check in later and self checked my bag, I had to try five different machines because they had all run out of paper and of course no one told me that because I was traveling premium I could have checked in with their Premium checkin services without doing all the self-check-print-your-own-luggage.
My experience with Latam
04/26/2024

Male7&7
I won’t blame the desk attendants or flight attendants, the problem with Latam Airlines is at Corporate level, it is imperative that the company review their policies and rules toAvoid the customers frustration for being victim of a system that obviously isn’t working, to give an example: People have to go through a second search of their carry on or backpack before boarding the plane even though already passed through customs.Another case per instance is that people have to get rid of their liquids (water, soda etc) purchased inside the airport at he same area where people purchased liquid products That are allowed inside the plane which does not make sense. Although Latam is a South American Airline they should constantly give their employees training, for procedures and communication e.g: Bilingual customer service representatives to be able to assist English speaking customers.My general impression of Latam is they have poor Customer care and support staff that obviously are following rules and training imposed by Corporate Governance.
My experience with Latam
04/26/2024

Male7&7

I won’t blame the desk attendants or flight attendants, the problem with Latam Airlines is at Corporate level, it is imperative that the company review their policies and rules toAvoid the customers frustration for being victim of a system that obviously isn’t working, to give an example: People have to go through a second search of their carry on or backpack before boarding the plane even though already passed through customs.Another case per instance is that people have to get rid of their liquids (water, soda etc) purchased inside the airport at he same area where people purchased liquid products That are allowed inside the plane which does not make sense. Although Latam is a South American Airline they should constantly give their employees training, for procedures and communication e.g: Bilingual customer service representatives to be able to assist English speaking customers.My general impression of Latam is they have poor Customer care and support staff that obviously are following rules and training imposed by Corporate Governance.
Worst frequent flyer app I ve ever seen
09/01/2022

BlackSignature
I am Latam BlackSignature member since a while already. I have been always using the app and the website and I am still convinced that both things are the biggest weakness that Latam has . A few years ago when I started using the app, I found it very basic and full of errors, and I compared it with the AA app which was already much better than this one. At that time I thought that it was a matter of time and learning curve. However, as the years passed there is no improvement at the app, in the contrary, things are getting worse every day. Its completely inestable, and you cannot trust that it will work . Upgrade requests, data update, boarding pass download, account status, do work only once in a while. In most of the cases I need to contact the special services WhatsApp to solve y requests. It also misses very basic features like baggage tracking. I would recommend that you re do it from scratch . Is really terrible

Developer Response
"Hello , we are sorry for the inconveniences you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!"
Worst frequent flyer app I ve ever seen
09/01/2022

BlackSignature

I am Latam BlackSignature member since a while already. I have been always using the app and the website and I am still convinced that both things are the biggest weakness that Latam has . A few years ago when I started using the app, I found it very basic and full of errors, and I compared it with the AA app which was already much better than this one. At that time I thought that it was a matter of time and learning curve. However, as the years passed there is no improvement at the app, in the contrary, things are getting worse every day. Its completely inestable, and you cannot trust that it will work . Upgrade requests, data update, boarding pass download, account status, do work only once in a while. In most of the cases I need to contact the special services WhatsApp to solve y requests. It also misses very basic features like baggage tracking. I would recommend that you re do it from scratch . Is really terrible
Developer Response 09/04/2022
"Hello , we are sorry for the inconveniences you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!"
Garbage App, Garbage Website, Garbage flight !
12/29/2024

An awful app!
My flights are not on the app, I try to add them, I can find them but it does not add my flights to the list. I try to purchase baggage on future flight and enter info for that flight but it goes to another window saying you cannot purchase baggage for the past flights. Their Website on iPhone is even worse, my flights after logging is not there, and there is an area on the bottom to find your flight “ Your trip is not on the list?” I click on it the areas that I need to put my info there appear for 1 second then they disappear. Inside the flight they look at you as a body on a seat and not a human being. On one of my long flights with them they did not even bother to give the instructions in English, as well! Everything captain and crew said was in Spanish.
Garbage App, Garbage Website, Garbage flight !
12/29/2024

An awful app!

My flights are not on the app, I try to add them, I can find them but it does not add my flights to the list. I try to purchase baggage on future flight and enter info for that flight but it goes to another window saying you cannot purchase baggage for the past flights. Their Website on iPhone is even worse, my flights after logging is not there, and there is an area on the bottom to find your flight “ Your trip is not on the list?” I click on it the areas that I need to put my info there appear for 1 second then they disappear. Inside the flight they look at you as a body on a seat and not a human being. On one of my long flights with them they did not even bother to give the instructions in English, as well! Everything captain and crew said was in Spanish.

What's new: - We made some improvements and fixes to make your experience in our app faster, more stable and smoother.

Version 19.10.0

4d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- Search History
- Identifiers
- Usage Data
- Diagnostics