The place is really fun and has a great variety of cool and fun things to do and good prices. However, the actual app has been a terrible experience. I tried to download the app when I was in the actual facility because I saw the poster about if you get the app and reload the first time, you can get double the amount. So I downloaded it and signed up and then waited until we needed to reload. About an hour later or even less, I went into the app to reload and I kept getting an error every time I opened the app, I wasn’t able to sign in let alone reload the card for the convenience and double the points. I tried connecting to their wifi, still didn’t work. So we went home after I tried about 6 times. Once home I tried again and nothing!!! This was ridiculous, I kept getting some weird error message so I uninstalled the app and even had my friend make an account and the same thing, can’t even log in or verify our email without getting the error message. This is ridiculous and kind of took away from my experience at the actual place and me wanting to go back if I can’t use the app and all the advertised cool features

Despite the current bug fixes, there is still so many problems with the app. Such as a more seamless experience with the Fun Card management. The Fun Card naming system is broken..it would repeat its text on the text box and removes the primary card selection every time. The card history is also not working, hence not loading. It’s difficult to trust putting payment on something that needs a little extra fixes.

Since my family is driving 3 hours to one of their locations tomorrow, I’m of course trying to familiarize with the app, check out specials, plan a few things, ext. Unfortunately, it’s so glitchy or broken that I can’t even log in. It just keeps making me start over like there’s a bug issue. There’s several little things that it does that really makes for a lower quality user experience as well. I tried using the website incase the app was having unusual issues but I had the same exact experiences. I would love to be prepared before getting there tomorrow along with educating myself on how to get the most for our money. Unfortunately, I feel like I’m missing out on things that are available. I also tried signing up for emails to receive some free play time but after several attempts I have still yet to receive an email it says I should have gotten.

The app is slow or glitchy. I signed up and it took forever to verify then I went to sign back in and did it three times but it would just load and go back to the main screen asking to login again. I force closed it and tried again another two times until finally it let me in. I added a fun card and it asked for my card info so I enter it and I thought ok it didn't charge me because I'm back at the screen where you tells it with cash so I press $40 and add. I get an email saying $80 was added to my fun card and I'm over here like what the heck why didn't I get an email about the first $40 why is it $80 and I can't get a refund on my money. Just buy your card at the location don't use the app waste of time, it's going to infuriate you as well.