Let’s be honest. The product works amazing. The app is really bad. It’s crazy how I use this to record a lot out in public and sometimes I turn it off so it doesn’t waste battery. Then when I turn it back on most of the videos I take after words if not all of the videos have no audio. Does anyone know how to fix that? Is the audio able to be recovered? That kills it all for me. Now I’m start just using the regular iPhone camera. I didn’t know that was a possibility.

Taking all in to account, I have a couple different model gimbals and they are quite brilliant. I can’t recommend them enough, easily the best bang for your buck, without question! I use the Smooth Xs pretty often and you think a 2-axis gimbal couldn’t be so versatile, but it’s more than what the casual and amateur videographer needs! Simple, reliable, durable. Check-check-check!Now the app has its flaws but surprisingly gets better. Certainly better than other brands in my opinion and the amount of features you get is surprising and if they continue to make the improvements with very limited to no sequence modules or video save crashes it would easily be a solid 4 star or a light but worthy 5 star companion app! And I would definitely sign up for the annual membership to take advantage of additional features! Oh yeah I remembered...please make signing up for new users more accurate and streamlined. It was frustrating how I didn’t know if I signed up correctly or not because the APP and the Server were not getting it. Please fix the UX. But, thanks for making improvements to the app! Keep it up!

Like pretty much everyone else has already stated, I too like the hardware (gimbal) but the App situation is unbelievable. As of today (Feb, 2022) Zhiyun expects you to use 2 apps. This one, ZY Cami, and another one called StaCam. Most of the gimbal buttons no longer work in ZY Cami, but they do work in StaCam, however, simple features like the "rule of thirds" grid on the phone screen, require a $20 per year subscription in StaCam. The ZY Cami screen frequently becomes confused between portrait and landscape modes causing me to have to stop the app and restart it. There is no app that lets you set the funtion of the Fn key, since the menu item is grayed out. We are going to have to hope for 3rd party support of this gimbal or else we will all have purchased a nice gimbal that doesn't have any software to take advantage of it. Also, do yourself a favor and download the PDF version of the manual from Zhiyun's website because the included, hardcopy, manual isn't anywhere near accurate as far as the button functions are concerned.

The device meets all the needs i was looking for when shopping around, however the software required to utilize all functions is horrible. The fact that you have to share your location to even use the app is a huge red flag.On the bright side the device does work as intended and has limited functionality with stock and third party camera apps, you just end up losing some of the convenience oriented features such as quick swapping between front/rear cameras.Overall I plan to continue to use the device with the stock iOS camera app and some other third party apps, however when I am in the market for a replacement I will be looking elsewhere.