It would be much better if you could pick the claimYou want to look at if there was more than one. You also aren’t able to see the weeks paid out. There should also be information about what is going on if there are things going on with the account because they were incorrectly put in the system so the claimant knows what is going on with the case. If you have tickets being worked on they could at least be listed.

This app was just fine until the state decided to do an update and caused a glitch in hundreds, if not thousands of people’s accounts causing them not to be able to receive their weekly payments, so I am not sure what was updated as it didn’t not add any value to the app that wasn’t already there. The app does allow claimants to file their claims and such, but that is about it. If you have an issue, you can’t resolve it through the app at all. You have to hope that you can get someone through the call center that seems almost impossible. This experience has been very disappointing to say the least.

Overall a 200% improvement over old system. Now some fundamental changes are needed to general forms. ie. If reopening a case don’t treat like as if it is an all new claim. The state asks on the weekly certification whether you refused work. In my case, due to COVID reduction in hours I was receiving benefits. I was asked one week to pick up additional work. That bumped me off for only one week. When I reopened claim it was like starting over. Also I now must answer a questionnaire explaining why I did not look for work when I have worked all summer in a reduced capacity and was granted exemption from looking for work due to COVID-19.

This process through Maryland Unemployment has been the absolute worst by far. I have tried countless times to reach a representative at the unemployment office, only to receive voicemails and prerecorded messages. I have been on the other side of a call center and by no means would it be acceptable not to reach or contact a representative for assistance or some bit of information with regards to your case. I’ve been unemployed for over 6 months due to the Covid-19 pandemic. Had it not been for my savings and the assistance of my family through the past few months ( who can no longer assist me due to their own problems/situation due to the pandemic as well), I would have lost everything I’ve worked tirelessly to accomplish. I have been applying for employment and hoping for the best.