Genesys Tempo 4+

Genesys Telecommunications Labs, Inc

    • 2.5 • 19 Ratings
    • Free

iPhone Screenshots

Description

Life is hectic. For contact center employees, having a tool that allows them to better organize and plan out their day is a necessity, and the ability to do so on the go, essential. Genesys Tempo, a mobile app for Genesys Cloud, empowers your workforce to achieve a work-life balance with the ability to self-manage their working hours from their mobile device. Through this app, employees can view their schedule, receive notifications when a schedule is added, changed or removed, and keep track of their working hours quickly and efficiently. They can also put in time-off requests and receive notifications when request statuses change, or changes occur. With the latest release, users can now see what days are available for leave, which slots are filling up quickly and where they are at in line for waitlisted time-off requests.

What’s New

Version 1.6.10

Support for new login regions

Ratings and Reviews

2.5 out of 5
19 Ratings

19 Ratings

Mebo121789 ,

Constant error message

This app let’s me login, but once logged in I can’t go to anything because no matter what I press it gives me

“ERROR: An Unexpected Error Has Occured”

I have tried deleting the app and reinstalling it several times and it still does the exact same thing. I’ve even tried updating my phone reinstalling the app, but no change!

KannonCopper ,

Super useless app!

The team is super responsive and always quick to address my feedback as a customer. Love how they have adapted to fit our company needs.

caitie91 ,

Useless

I can basically only log in once a day because if I try and log in again at any other time I get an error message. I saw a lot of reviews citing the same issue so I don’t understand why it hasn’t been fixed. What’s the point of having the app of it doesn’t work?

Developer Response ,

Hi Caitie91, I am sorry about the inconvenience. Your feedback matters to us. The latest release, version 1.6.9, has resolved login errors. Thanks!

App Privacy

The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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