Screenshots

Description

Download the SmarTrip® app to pay for Metro and other public transit services in the Washington, DC area. Whether you're a new rider or a regular commuter, having SmarTrip® on iPhone or Apple Watch is the safer, more convenient way to pay.

IT'S TAP and GO TIME!

With SmarTrip® on iPhone you can:
- Add a new SmarTrip® card to Apple Wallet for a tap-and-go experience on Metro. (If you already have a SmarTrip® card, you can move it to Apple Wallet in seconds without adding a new card.)
- Pay for any rail or bus trip using your iPhone or Apple Watch. Anywhere SmarTrip® is accepted!
- Check your balance, add money, or set up Auto Reload. You'll never have to use a fare vending machine again!
- Manage your account, check SmartBenefits, or register a card.
- Buy money-saving unlimited transit passes anywhere, any time.
- Pay for parking at any Metro-operated facility.

With SmarTrip® in your Apple Wallet, your iPhone or Apple Watch is your new way to pay, anywhere SmarTrip® is accepted in and around DC!

What’s New

Version 2.0.131

The latest version of this app contains bug fixes and performance improvements

Ratings and Reviews

1.6 out of 5
197 Ratings

197 Ratings

Scottsman2123 ,

No flexibility

I can understand and even get behind using my phone to process all metro needs but there was no warning that I wouldn’t be able to use my metro card once I registered it with the smart trip app.

I would still like to be able to use my card in the event my phone died or was lost and all I had was the card. This app/system doesn’t seem flexible enough for day to day use. It’s not user friendly in my opinion as I couldn’t quickly locate the add value option or easily pull up the card scanner on my phone. We’re I able to have the option to use my physical card or the app when using metro I think the experience would be better and quick options from the screen to add value or pull the card scanner to my phone would also improve user experience.

Developer Response ,

Hi,

We're sorry to hear about the difficulties with our app. Once you transfer your physical card to Apple Wallet, the physical card will be disabled and will no longer work.

Please visit https://www.wmata.com/fares/MobilePay/SmarTrip-App.cfm to find the steps to add value to your SmarTrip card. Also, you need to enable your Express Transit option to quickly pay for rides without having to wake or unlock your device or open an app. To do so, please open the Wallet app on your iPhone. Select the SmarTrip card you want to set up for Express Transit. Select the "…" and select Express Transit. Then, follow the prompts to authenticate.

On the other hand, when your phone is running out of battery you can use power reserve with your Express Transit card on iPhone XS, iPhone XS Max, and iPhone XR and newer. Power reserve enables you to quickly pay for rides and is available for up to five hours when your iPhone needs to be charged.

Please visit www.wmata.com/mobilepay , and click on "Apple Pay" then "Additional Frequently Asked Questions" for more info. You can also chat with us at www.wmata.com/chat Monday - Friday, 7 am - 7 pm, for assistance.

-MG

Paul Nolan lll ,

Solid, but a few fixes needed

I’ve largely enjoyed my experience with the app. I have a few small suggestions that would improve my experience. First, under Account Settings, update the Suffix field to include “III”. I’m the third, but the suffix options are currently limited to “Jr.” and “Sr.”

Second, the app needs some layout adjustments. On newer iPhone models, the app layout runs too close to the top and bottom of the screen. For example, after clicking on the Trip Tools tab, the search bar at the top collides with the iPhone notch and iOS elements (time, battery and wifi icons). Similarly at the bottom of the screen, the iPhone home bar cuts right across the four tabs at the bottom. This makes the tabs nearly illegible and hard to click on. Please consider these UI improvements! Thank you.

Developer Response ,

Hi Paul, we appreciate you sharing this feedback. We will be sharing this with our Mobile App team for review. -KD

Bob Gore III ,

Be Careful, WMATA Steals

There are lots of rules about how the metro card can be used that seem to only be apparent as you use the app.

I loaded a card and used it on my phone. I got a new phone and when I tried to use the card, I was informed I could not use the card I was using because it was associated with my old phone. I was instructed to disassociate the old card from the old phone before putting the card on my new phone.

Of course, since the old phone was no longer in my possession, I could not disassociate it, so I had to remove the card from my account altogether. There was $16 loaded on the card I had to remove, that was gone too. There was no warning about not receiving a refund for the money loaded on the card before being forced to remove it from my account. I hope you enjoy the extra cash WMATA people, a very clever way of stealing, thanks a lot!

Developer Response ,

Hi, thank you for sharing your feedback with us. Since you no longer have your old phone, you can still remove your SmarTrip card from your old iPhone by logging into iCloud, selecting Account Settings, selecting your old device, and following the prompts to remove your SmarTrip card from Apple Wallet. Once that is complete, select "Add Card" in Apple Wallet on your new iPhone and follow the steps to restore your SmarTrip card. If you are still having trouble, please contact our SmarTrip team at 1-888-762-7874. -CC

App Privacy

The developer, Washington Metropolitan Area Transit Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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