MASmobile

Name: MASmobile
Rating: 1.4 (19 reviews)
Author: Honeywell International, Inc.

Business

Free

19 Ratings
Ages

4+
Years
Category

Business
Developer

Honeywell International, Inc.
Language

ES
Spanish
Size

65.8
MB

MASmobile is intended for use by customers of MASterMind and requires MASterMind EX services. MASmobile allows authorized central station personnel and dealers to manage customer data, place systems on or off test, view system event history, test history, and system zones, using a mobile device. MASmobile requires MASterMind EX services to connect to your central station database. MASmobile has undergone a complete redesign from the ground up. The app features a new user interface as well as an enhanced user experience. The app also supports light and dark interface styles. In addition, the app has been redesigned to work exclusively with MASterMind EX services to connect to your central station database. Enhanced security using OAuth Session Management and biometric login support has also been added to the app. Improvements to session management, abandoned session handling, and password reset management are also included.

Ratings & Reviews

1.4

out of 5

19 Ratings

Old version better do not uninstall it
03/18/2024

Customer627485
The old version of MAS web that is no longer available worked better. This version requires you to sign in for everything. Sign in to put test time sign in to remove test time sign in when you open the app after 5 minutes. App locks up on sign in have to close and reopen then sign in again. Has facial recognition sign in option that stopped working after 1 week of use. Uninstalling and reinstalling since I’m forced to use this version now. May use the web version on my phone which is not friendly if issue persists.

Developer Response
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the current version. The previous version may have been more stable for some users, and we are continuously working to improve the current app. Regarding the frequent sign-ins, we offer biometric login as an alternative; however, this feature can be enabled or disabled by the central station. We recommend contacting them directly for assistance and to address your concerns.Your input is valuable, and we appreciate your patience as we work to enhance the app's stability and user-friendliness. If you have any additional feedback or specific concerns, please let us know. Thank you!
Old version better do not uninstall it
03/18/2024

Customer627485

The old version of MAS web that is no longer available worked better. This version requires you to sign in for everything. Sign in to put test time sign in to remove test time sign in when you open the app after 5 minutes. App locks up on sign in have to close and reopen then sign in again. Has facial recognition sign in option that stopped working after 1 week of use. Uninstalling and reinstalling since I’m forced to use this version now. May use the web version on my phone which is not friendly if issue persists.
Developer Response 02/07/2025
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the current version. The previous version may have been more stable for some users, and we are continuously working to improve the current app. Regarding the frequent sign-ins, we offer biometric login as an alternative; however, this feature can be enabled or disabled by the central station. We recommend contacting them directly for assistance and to address your concerns.Your input is valuable, and we appreciate your patience as we work to enhance the app's stability and user-friendliness. If you have any additional feedback or specific concerns, please let us know. Thank you!
Such a pain to try and use
01/07/2025

JTZ4
Makes you enter your password to do anything, login, put account in test, take out of test. If you want to check signals and you pull out your phone after just a few minutes you have to login again but it won’t let you, you have to force the app to close and then re open and login again.

Developer Response
Thank you for sharing your feedback. We understand that entering a password frequently can be inconvenient. To address this, our app supports biometric login (such as fingerprint or facial recognition), allowing you to bypass typing your password for ease of access. Security is paramount, especially when handling sensitive data. As part of our security measures, we limit idle time to protect your information. For further assistance or to provide additional feedback, please contact your central station directly. We're committed to improving your experience. Thank you for your understanding.
Such a pain to try and use
01/07/2025

JTZ4

Makes you enter your password to do anything, login, put account in test, take out of test. If you want to check signals and you pull out your phone after just a few minutes you have to login again but it won’t let you, you have to force the app to close and then re open and login again.
Developer Response 02/07/2025
Thank you for sharing your feedback. We understand that entering a password frequently can be inconvenient. To address this, our app supports biometric login (such as fingerprint or facial recognition), allowing you to bypass typing your password for ease of access. Security is paramount, especially when handling sensitive data. As part of our security measures, we limit idle time to protect your information. For further assistance or to provide additional feedback, please contact your central station directly. We're committed to improving your experience. Thank you for your understanding.
Doesn’t work after update
12/20/2023

Ftuhdrhuihcdfg
Every time they update something doesn’t work and now I can’t even login I wish I could go back several versions to when I could actually use it

Developer Response
Thank you for sharing your feedback. We apologize for the inconvenience caused by the recent updates. We understand how frustrating it can be when the app doesn't work as expected, especially when login issues occur.Your input is important to us, and we're actively working to address these problems to improve the app's functionality and stability. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding.If you have any additional feedback or specific concerns, please let us know. Thank you!
Doesn’t work after update
12/20/2023

Ftuhdrhuihcdfg

Every time they update something doesn’t work and now I can’t even login I wish I could go back several versions to when I could actually use it
Developer Response 02/07/2025
Thank you for sharing your feedback. We apologize for the inconvenience caused by the recent updates. We understand how frustrating it can be when the app doesn't work as expected, especially when login issues occur.Your input is important to us, and we're actively working to address these problems to improve the app's functionality and stability. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding.If you have any additional feedback or specific concerns, please let us know. Thank you!
Never works well
03/07/2024

grrrrrttrrrrrtrrtrrrrt
Never really worked very well. Then the new update came out and now I have to type in my password every time with no option for face recognition.

Developer Response
Thank you for your feedback. We apologize for the inconvenience caused by the issues you've experienced and the need to type in your password every time. Please note that the biometric login feature can be enabled or disabled by the central station. We recommend reaching out to them directly to address your concerns and provide feedback.We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!
Never works well
03/07/2024

grrrrrttrrrrrtrrtrrrrt

Never really worked very well. Then the new update came out and now I have to type in my password every time with no option for face recognition.
Developer Response 02/07/2025
Thank you for your feedback. We apologize for the inconvenience caused by the issues you've experienced and the need to type in your password every time. Please note that the biometric login feature can be enabled or disabled by the central station. We recommend reaching out to them directly to address your concerns and provide feedback.We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!

- Plus features have been added to the app. - Biometric login now uses a unified system for improved reliability. - Analytics features are temporarily disabled. - Enhanced text fields and validation feedback. - Fixed issues with MFA, popups, and navigation. - Updated branding and localization. - Addressed issues with extending test when the default category is not available. - Plus version: removed ability to clear by service types.