Keep in mind we don’t spend much tome in our room when we travel to a resort like this so room amenities are not that important to us. We don’t even turn on the TV. The room was clean and comfortable and everything in the room operated well with the exception of the fridge was not very cold. We had some great experiences with the staff, Armondo at the pool, Carlos and Marcos in the buffet took great care of us! They remembered exactly what we drink and kept us supplied with our favorite foods and drinks. They each took time to talk to us and answer questions we had. We became friends with them in just a short time it was hard to say goodbye. The food was great and we could always find something new to try. I know they have a sales pitch for the club but it was not required and no high pressure or being bothered constantly. We had no difficulty booking dinner or finding a chair near the pool each day. We would definitely return to this resort. Again, a great BIG thank you to Armondo, Carlos, and Marcos!

Pros: majority of friendly staff , pina colada restaurant staff and food was amazing. We tried all but best was Pina colada restaurant for breakfast and dinner. Reservations preferred but they accommodate walk in if light guest. Coffee shop was perk. Evening at beach the lighting set was beautiful. Lots of opportunities to encounter turtle laying egg, sunrise pictures and romantic dinner at the beachCons- when u call from international to confirm your trip- bad customer service . Room was not ready so we were given what was available but they messed up my room from ocean view to Lagoon. Some issue with the travel agency and hotel communication. I called both and neither could fix it. Concierge were over all good except one person she was very rude but could be coz it was end of the day. Worst buffet but good when you have kids I guess. We ate once but immediately we went to each at pina colada later that night. Snack area had limited sitting due to which I was not able to order myself and I had to wait for the waiter but they were super busy so I was asked to come later. I didn’t mind standing and eating but that was not an option. Be aware during check in , the lady keep saying no this is not time share and use a different word but at end it was and ask you to buy. I had to decline several time until I had to be rude so she could just let us have our room key. 2 hours of waste of time on that conversation to buy timeshare.

From the time my husband and I arrived, we were bombarded by a woman that said she would check us in but had us sitting for 45 minutes trying to get us to listen to a 90 minutes presentation about their timeshare or what they calm VIO members club. ( so annoying, people’s time is limited on vacation and don’t want to sit through a 90 minute which turned into a 2 1/2 hours presentation). The drinks were watered down, we asked for absolute and they told us that was for the VIP members. ( At an all inclusive, ALL guest should be treated like VIP) we had to keep tipping for good service. They serve little portions of food, you keep having to ask for more. Food was not authentic we never got one taco. They were unorganized we were told that we need a covid test 72 hours before our flight back to the US, charged us $20 per test and no one ever asked to see the test. We also thought that this would have been set up at check in. We had to ask numerous time about getting this done. Along with the transportation back to the airport. We also got sick from drinking the water, had diarrhea for 5 days. DONOT DRINK THE WATER. We had bottle water in our room, however when dining they give you tap water.Horrible experience We will not return.

There are no words one can use to describe the feeling you get when you stay at Omni Resort. The staff is cordial, welcoming and always there to make sure you have everything you need. The resort is kept so clean. There is never litter on the ground or a hand print on the windows. The beach is groomed everyday and is so beautiful. When birds decide to drop in for a visit (I must say that is rarely), Omni Resorts have a hawk that chases them away. I am a critical person and can honestly say I do not have one negative thing to say about Omni Resort. Even during these trying COVID-19 times I know that I will be safe at Omni Resort. I absolutely love the staff in the VIP room. It is the best money ever spent. I highly recommend Omni Resorts Cancun. You will not regret staying here and will leave with lasting memories forever.