I had an early morning flight out of Chicago and since it was my first time traveling alone I figured I’d save myself the stress of driving. I did not, in fact, save myself any stress. I tried for literally five days to get tickets. I tried every combination of things I could think of. Different browsers, cards, devices— I tried downloading the app and making an account, I tried saving a payment method— none of it would work. It would buffer and then decline my transaction. I texted the help line to see if I could buy one in person only to get a thoroughly confusing response, so I called and they said “yes but there’s an up charge for doing so” (i didn’t care at this point I just wanted a ticket, and I had read/heard that it was 6$). I was able to get a bus driver to confirm that I could get one the morning of, so I figured everything was fine. I show up the morning of (3:25 am) and the bus is like 10 minutes late. So already off to a great start. I get in and explain my problem, and he tells me to try again. Buddy, that’s what I’ve been doing for the past five days, I just want a paper ticket. My card declines on the reader. As per the last driver’s instructions I’d brought exact cash based on the website prices (+ $6 for the extra charge), but it actually ended up being $20 more.Tldr: this app doesn’t work. Like. At all. The one function is to buy a ticket and I wasn’t able to.

I found out the hard way that if you buy a round-trip ticket, you can’t use the second part of it later. I bought a round-trip ticket to the airport and tried to activate the second part after my return flight just 2 weeks later, only to find it said “expired.” The site says tickets are valid 1 year from date of purchase. Apparently this is not true when you purchase a round trip. Metro North tickets don’t work this way, you can still use the second half of a round trip later. I can’t fathom why they would even sell a round trip ticket to the airport that works like this, other than just to scam people and steal money. Do they think I want to just look at the planes and go back home on the same bus trip?Caused a bit of a panic, could have left me unable to board if the bus wasn’t late anyway giving me time to sort it, luckily I had the $25 for a new one-way ticket (that should have already been paid for) but sometimes I actually wouldn’t have had that and would have just been walking home in the dark and rain from Newark with my luggage I guess. Buyer beware, never buy the round-trip tickets, it’s a scam.

This app (and the company itself!) is ridiculous! I don’t know what developers meant by “see real time departure” or whatever else they put, this app doesn’t even have updated STOPS, PROPER TIMES AND GATES DEPARTURES which are on MANY occasions completely different then the one In port authority NYC. As a matter of fact, if you think you should rely on accuracy of this app, think again! And don’t ever rely on information provided! There are probably thousands of app developers who know what they are doing, I just don’t know how coach ended up with these??! Actually, this shouldn’t surprise us, considering how horrible Coach as a company is! The only reason they are still working is because there is no competition from upstate NY.

Very poorly designed and not user friendly. Had many issues when purchasing tickets. For a while we couldn’t add tickets to the wallet app on iPhone. They resolved that. Now we can’t add our payment method to save on our account so we have to constantly enter it in when we buy weekly bus tickets. Very frustrating to say the least. I’ve had to create a second account because the first account was marked as fraud for some inexplicable reason which was never told to me. And there’s no options to show you all the various routes, just a trip planner. Back in the day there were printed schedules of all the departure times and routes. I miss that. Bring that back!