Peter Pan Bus Lines 4+

This app was terrible. I was visiting family in Rhode Island and my grandmother tried to help me out by downloading the schedule for the Peter Pan bus after I changed my rental car drop off to providence airport instead of Boston Logan airport in an effort to avoid Boston traffic. The schedule online on their website showed the bus was departing the station every 30 minutes. I downloaded this app and the bus only showed it was leaving at 7am then 1pm, nothing else. Customer service was quick to call back (good job on the quick response but that was it lol) and explained the app was correct on the times. Whoever runs the website is incredibly misleading for posting bus times that DO NOT EXIST!! It felt like such a joke. I was charged for switching my car back to dropping it off at tue Boston Logan airport, I lost money for an error that was technically not my fault and I can’t get that back.

Seriously what’s the point of this app besides to just highlight how far behind the times this company’s services and assets are? Just like it’s policies, this app is strictly coded to avoid you from reaching any source of resolution with your scheduled trips other than what you originally signed up for. I truly wonder how this company is ever going to stay afloat except by preying on those that are dependent on their service and have to reluctantly agree to the unfair terms and conditions, regardless of the situation the consumer may be in. I hope they change for the better for the sake of all those that are forced to use them or similar service providers.

If h could give this negative stars, I would. I’ve never written a negative review on an app before but that’s how truly awful this app is. When you enter your credit card info to reschedule a ticket, it takes forever to process and you get a white screen that takes forever to load, and no confirmation as to whether the ticket has actually rescheduled or not, but they still take the money out of your bank account!

Amazing that in 2021 this major bus company has an app this bad. You are better off rescheduling at a counter or by phone, which is frankly archaic and inconvenient in this day and age.