This app was terrible. I was visiting family in Rhode Island and my grandmother tried to help me out by downloading the schedule for the Peter Pan bus after I changed my rental car drop off to providence airport instead of Boston Logan airport in an effort to avoid Boston traffic. The schedule online on their website showed the bus was departing the station every 30 minutes. I downloaded this app and the bus only showed it was leaving at 7am then 1pm, nothing else. Customer service was quick to call back (good job on the quick response but that was it lol) and explained the app was correct on the times. Whoever runs the website is incredibly misleading for posting bus times that DO NOT EXIST!! It felt like such a joke. I was charged for switching my car back to dropping it off at tue Boston Logan airport, I lost money for an error that was technically not my fault and I can’t get that back.

I got to the bus station about 7 minutes before my bus is to leave and I wait there for about 30 then when someone finally come they said my bus was called and left at 5:30( that the bus I got) I know that was not the case as their were other peoples there that missed the bus as well that said the same thing. Peter Pan need to get there self in order as they are make some stupid mistake case in the end we end up on a bus that was going 30 minutes to a 1 hour away for the original stop and it ended up being somewhere where I didn’t know. Also they canceled my original bus that was for 7 pm and put me on a 10 pm bus and when I tried to call about it nobody answered and I call 3-4 times.

Seriously what’s the point of this app besides to just highlight how far behind the times this company’s services and assets are? Just like it’s policies, this app is strictly coded to avoid you from reaching any source of resolution with your scheduled trips other than what you originally signed up for. I truly wonder how this company is ever going to stay afloat except by preying on those that are dependent on their service and have to reluctantly agree to the unfair terms and conditions, regardless of the situation the consumer may be in. I hope they change for the better for the sake of all those that are forced to use them or similar service providers.

I've been using this app for a while now, and it has completely exceeded my expectations. The interface is clean and simple , making it easy to navigate and use all the features. It runs smoothly without any glitches or crashes, which is rare for an app with so many functionalities.What I love most is how responsive and helpful the customer support is. They promptly addressed my queries and even implemented a feature I suggested in a recent update!