MassDOT BusPlus 4+

Bus Plus

At first there were a few minor issues, however they were fixed fairly quickly. As of now it has been easy and quite useful as I take the bus often. I no longer have to worry about making sure I have the correct amount of $$ on me.

Don’t Wa$te your money!

If you purchase either a weekly or monthly pass, it will not open up after a day. Early on when this app was only a couple days after old. I called PVTA customer service. They put me in touch with a superstar who never returned my call. There’s now 18 similar reviews and I see nothing on their website or twitter page. And drivers apparently haven’t been informed of this issue as you typically need to have a 2 min conversation explaining you purchased a pass and it won’t display. This is a rip-off and huge inconvenience for those who purchase passes and any passengers who must be held up because we’re explaining ourselves to the driver.

It does indicate the app supports Apple wallet. But there’s no option on the app allowing you to add passes to the wallet. If this feature was present, you wouldn’t have these reviews because anything in the wallet will open. Perhaps that’s where the glitch is? Maybe the app is operating based on that mechanism but the developer forgot to add the launch button?

Lost tickets!!!!

So, I am a disabled veteran, and I receive a discount on my tickets. I purchased my tickets on my iPhone, and I keep my iPhone with me to use as I go on the bus. Over the month of December, the buses were free, and when they started charging again in January, I went onto this app, and found that all but two of my bus passes remained, had about a dozen before December! This is not the first time this has happened to me I often purchase a few tickets at a time, and I will go to the app the next day and only maybe one will remain, and there’s no way to track them at all. They literally just disappear! I’ve tried getting a hold of customer service, and to no avail.

Developer Response ,

Hello,

We are sorry to hear the difficulties you have been experiencing. If you visit the more information section, there are some ways to reach the designated support.