Your Phone Is Your Ticket.
This app allows users to purchase NY Waterway tickets paper-free from any location and use their phone as a ticket. All personal information and payments are transmitted encrypted and stored securely.
NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since it's launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson and East Rivers and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.
- Secure ticket purchasing
- Your phone is your ticket
- Route maps
- Bus Locator
Ratings and ReviewsSee All
Great alternative to paper ticket
I like that I can purchase tickets via phone. This way, I don’t have to give myself extra time to go purchase the ticket from the counter. As another reviewer wrote, it does randomly log you out at times.
Does not activate my 7 day ticket after the first use.
I have never had issues with this app before COVID, however after the ferry started running again, I purchased a 7 day pass and it worked fine on Monday, for the trip into work and the return trip home. On Tuesday, I tried to activate the ticket and it left me on a loading page. No matter what I did (restart app, restart phone, connect to WiFi, connect to data, delete and reinstall app) it NEVER activated the ticket for the remainder of the week. This has now happened twice. I am furious because I am being forced to spend more money on tickets that I shouldn’t need. I am going to resort to buying paper tickets, but I will end up spending more money that way because they do not sell 7 day paper tickets, only single rides and 10 trip, both of which will be more expensive. I am also frustrated because getting in touch with anyone to assist me is nearly impossible since office hours are limited to 7am-11am. I love the ferry, it is the best part of my commute into the city, but if I cannot get the assistance I need, I will be forced to find an alternative means of getting to work.
Room for improvement
The NY Waterway app gives you the basics in purchasing tickets on the go, checking schedules and even checking the status of your bus. As a customer for NY Waterway for the past year and a half, I use the Bus Locator which tracks the status of your bus arrival. However, to my daily disappointment, the Bus Locator is inconsistent and inaccurate. For example, sometimes you can tell a bus is on its way but you can’t tell which street it’s on for sure. Other times, you see a bus arrive with no indication on the app. As I’m typing this, I’ve been waiting for a NY waterway bus for the past 20 minutes despite a tracking icon displaying its immediate arrival.
It’s extremely disappointing to rely on an app that doesn’t work all the time. As I use this app everyday for work, it would be great if there was a fix for this! Thank you.
Developer Response ,
We apologize for the inconvenience. With every new app version we are introducing new features and improving existing one. We are sure that your feedback will only help us improve further.
With Family Sharing set up, up to six family members can use this app.