SamTrans Mobile 4+

Mobile ticketing/trip planner

Bytemark, Inc.

    • 3.3 • 98 Ratings
    • Free

iPhone Screenshots

Description

SamTrans Mobile is your touchless fare payment option! No cash, no problem. Just tap and go.

The official SamTrans Mobile ticketing app lets you use your phone to pay your fare on any SamTrans local or express routes. Just download the free app, register your debit/credit card in our secure system, and we’ll get you where you need to go.

WHAT YOU CAN DO WITH THIS APP:
* Pay bus fare using your phone without having to carry cash or worry about exact change.
* Buy and use fares instantly using a debit/credit card for a single fare or multiple fares for a group of riders. Mobile tickets must be used within thirty days.

HOW IT WORKS
Tickets:
1. Go to Buy Tickets
2. Choose mode of travel
3. Add tickets to cart
4. Checkout
5. Activate ticket when bus arrives
6. Show ticket to driver

COMMON QUESTIONS
How do I pay for my tickets in the SamTrans Mobile app?
Debit or credit (American Express, Visa, MasterCard, and Discover) cards are accepted.

Can customers use a commuter debit card?
Yes, provided you have funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.

If I am having a problem loading the application, who should I call?
Please call customer service at 1-800-660-4287. All problems should be directed to customer service which is available: weekdays 7am – 7pm, weekends & holidays 8am – 5pm.
Do I need an internet connection to buy or use tickets?
You will need an internet connection to buy and activate bus passes. However, if you save the purchased tickets in your device, you will not need to have internet connection to activate them.

IMPORTANT REMINDERS:
- Don’t uninstall the SamTrans Mobile app or erase your phone while you have active tickets on it. This will cause you to lose your tickets. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection). Before uninstalling the app or resetting your phone move tickets to the cloud (See Frequently Asked Questions for info).
- Activate your ticket right before boarding
- Show your ticket to the driver upon boarding
- Watch your battery level. You cannot board without showing your ticket.

What’s New

Version 4.018

Removed trip planner.
New ticket history feature.

Ratings and Reviews

3.3 out of 5
98 Ratings

98 Ratings

Ganeu ,

Three Stars Because They Changed My Bus Route

I take Paratransit and it is generally very good. Every once in awhile they are late but overall very good. I use to take the 250 bus route weekly but not so much anymore. This do to not going across El Camino and going back by 24 hr fitnes. It’s hard for me to cross Elcamino and get to the Library, the Central Park and 24 hr fitness. It really stinks they changed this.

Developer Response ,

We are sorry to hear that some updates have made your app usage less effective.

Please feel free to relay more information at support@bytemark.co

292 samtrans rider ,

Way to chat or report violations on SamTrans bus

Is there a way on your app, especially given COVID19 to report when we feel threatened by other bus riders, either physically or because they aren’t wearing a mask etc? And then have that be communicated to the bus driver of the bus we’re on? I fear trying to engage with bus riders when they are threatening me because I’ve had my life threatened before in this context. I also fear being threatened if I mention something when riders aren’t wearing a mask because of the sociopolitical environment. If I go directly to the bus driver, I also fear being targeted.

Developer Response ,

Dear 292 Samtrans Rider, Thank you for your feedback, we will gladly forward your inquiry to SamTrans and developers for further review. If you would like some assistance or additional information, please contact us via support@bytemark.co.

Poor Rich ,

Worthless if you need to see their bus routes

Where the heck are the routes? If it’s in this app you must have to be a coder to find because I don’t see it. I rarely ride the bus, but thankful it’s an option. Trying to use after my ride from the airport flaked. Trying to figure how to ride the bus again but can’t even find the routes and connections to take. Pretty much USELESS for people like me that don’t need to create and account and just need the rare ride home at an affordable rate and just need to see the bus stops for me to get home.

Developer Response ,

We are sorry to hear that some features have made your app usage less effective. Please feel free to relay more information at support@bytemark.co

App Privacy

The developer, Bytemark, Inc., has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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