Coach USA 4+

I had an early morning flight out of Chicago and since it was my first time traveling alone I figured I’d save myself the stress of driving. I did not, in fact, save myself any stress. I tried for literally five days to get tickets. I tried every combination of things I could think of. Different browsers, cards, devices— I tried downloading the app and making an account, I tried saving a payment method— none of it would work. It would buffer and then decline my transaction. I texted the help line to see if I could buy one in person only to get a thoroughly confusing response, so I called and they said “yes but there’s an up charge for doing so” (i didn’t care at this point I just wanted a ticket, and I had read/heard that it was 6$). I was able to get a bus driver to confirm that I could get one the morning of, so I figured everything was fine.
I show up the morning of (3:25 am) and the bus is like 10 minutes late. So already off to a great start. I get in and explain my problem, and he tells me to try again. Buddy, that’s what I’ve been doing for the past five days, I just want a paper ticket. My card declines on the reader. As per the last driver’s instructions I’d brought exact cash based on the website prices (+ $6 for the extra charge), but it actually ended up being $20 more.

Tldr: this app doesn’t work. Like. At all. The one function is to buy a ticket and I wasn’t able to.

This app (and the company itself!) is ridiculous! I don’t know what developers meant by “see real time departure” or whatever else they put, this app doesn’t even have updated STOPS, PROPER TIMES AND GATES DEPARTURES which are on MANY occasions completely different then the one In port authority NYC. As a matter of fact, if you think you should rely on accuracy of this app, think again! And don’t ever rely on information provided! There are probably thousands of app developers who know what they are doing, I just don’t know how coach ended up with these??! Actually, this shouldn’t surprise us, considering how horrible Coach as a company is! The only reason they are still working is because there is no competition from upstate NY.

Besides the fact that half of the busses don’t show up on time or at all, the app is incredibly annoying to use and inconvenient. They need to make it so I can save my card information in the app like nj transit. It’s annoying to have to manually input the information every single time I want to buy a ticket. And it’s confusing that used tickets remain in “my tickets” but say they’re expired. To add to that I’ve had tickets expire early despite them having an expiration date months in advance.