Better, cleaner app. Allows for Touch ID which is nice. But c’mon.. let us know when you’re changing. Had issues first when you didn’t let us know you updating the site and I had a payment due that week. Then you didn’t let us know you completely changed apps. Common sense would indicate you would inform your customers about the switches and not just leave us in the dark. Trying to collect late payments or something?

It’s the smallest font I’ve ever seen on an iPhone app

The Fairfax Water app is dated, glitchy and works inconsistently. Much easier to login to the website or schedule an online payment through your checking account than to use the app. Fairfax Water, you need to improve the interface and reliability of your app. I just logged into the app. It froze, I was unwilling to use any functions. I deleted the app and will simply use my online checking account for scheduling payments. Sad.

The app seems to be unusable on iOS 17. It crashes frequently, often when trying to make a pulldown menu selection. This means I can’t use it to pay my bill because I need to select a bank account, which triggers a crash. Attempting to report problems also causes the app to crash when selecting a topic. About all can do is use it to find out how much I owe.