I found out I could only purchase Matrix in the store or online!!! My sales rep got let go but I want tot tell you she was good, efficient and took care of us at the salon. I tried placing my “Matrix” order only which I thought would take a few minutes… IT TOOK ME OVER AN HOUR!!!!Also, one of the specials was buy 6 MATRIX So Color and get 1 20 volume developer free… well I bought 14 tubes of color and ordered 2 of the item. It did not discount me but I am SURE you will take care of it.Sooooooooooo unhappy with your company.Wanda Pace

I get so frustrated with how slow the app is. It freezes and lags constantly whenever I use it. The last order I submitted asked me for the billing address for my credit card (I’ve had this information on my account for over 12 years). I entered the info (which they already had from past orders), but it wouldn’t let me submit my order because apparently it didn’t like the address, but it also wouldn’t let me edit it! I ended up deleting my card on file three times (because that’s the only way to edit the billing address), but each time I resubmitted the billing address, it didn’t recognize the address for whatever reason. I gave up, went to bed, and the next morning it finally accepted the address so I could finally submit my order. There is no reason why a company as big as CosmoProf cannot have a more user friendly app that is easy to navigate and functions properly.

This app is extremely hard to navigate seems as though they have a lot of errors and problems with the app. Even just trying to place an order is a complete headache. I’ve placed an order. My order never came. I called next day and they told me they had to cancel my order because the app had ordered it from a store two hours away and could not be delivered. They told me I had to cancel the order and reorder online and pray this mistake doesn’t happen again, yeah right not trusting that, let alone try and place those items in my cart that’s extremely annoying to do on this app. So now I don’t have color I need for a client because of their mistake. therefore don’t even bother using this app unless you want nothing but disappointment and headaches for something you’d think would be so convenient and easy.

I was told that cosmoprof was not going to be carrying as much nail supplies anymore. I am a nail tech that has just started a business and I have to say that this is not good news for me. I also went in store and ordered a towel warmer. Over a month went by of me calling the store and asking if it has come in. I always got the same response. “We keep putting the order in but it hasn’t come in.” I finally said- forget about it and I’ll just order it online. I also could not find any emery boards which you would think there would be an abundance off. Sad to say that I will most likely be ordering most things directly from suppliers online. Seems that this is the new era of online ordering.