The UI of this app is super user-unfriendly, but that’s not the worst part. Like other users, I have sometimes been completely locked out from placing orders for no clear reason, instead just getting an error message over and over that my order can’t be placed right now and that I should try again in a few minutes. When this happens during preorders (and it does), this makes paying for a premium Pulse membership totally pointless, so I would advise against getting that, too.The last time this issue happened to me, it went on for days and it took a back-and-forth with customer service before they just told me the issue had been resolved, with no explanation. Nothing they recommended prior to that (reinstalling the app, clearing the cache, etc.) fixed the issue.This time, I am sitting here locked out of the SDCC weekend preorders that are going up, with no hope of help from customer service until business hours on Monday. Really regretting paying that $50 for a premium membership. You might as well just pay scalper prices and save yourself the frustration.

Want to buy Hasbro products or renew a Pulse premium membership? Do not worry, this app and its website will barely let you do either. Between not saving validated addresses, constant payment authorization failures, no dates related to Premium membership or renewals, this app manages to frustrate at every turn, and crashes trying to do almost anything. I have never seen a worse e-commerce app in the last decade. This one wins at promising everything and delivering nothing. I’m in a constant state of downloading the app and then deleting it due to it being so horrible. Sorry Hasbro developers, but this one is not a win at all, and as bad as the old experience was, at least it kind of sort of worked, which is more than I can say for the 2025 version. Please try again.

I’ve used this app for 4 years. They rarely fix issues & when there’s a new update sometimes it’s worse. I get glitches not just on the app but the website where I can’t order a hasbro pulse exclusive or get strange errors where I click on a product then it takes me there & says ‘product not found,’ & this happens sometimes even with entire product lines. These are all problems I’m currently experiencing. Currently, I can’t even log in. There’s no number for tech support & no way to contact them. Avoid at all costs. Just buy from another shop or on the secondary market. Definitely don’t pay for premium. I did the last 4 years & just cancelled because I hate the point if I can’t even log in?

they do this all the time, the app is more guiding you to what they want to sell you versus making it user friendly. the number of times I try to fix it so I can look for SPECIFIC ITEMS from a SPECIFIC BRAND and still have to click around is tiring. also will it kill you to accept Pay in 4 options? you keep raising the price on this stuff and Pay in part options that ALMOST every site uses to help with sales is done. also Your Membership isn’t worth it. pay 50 bucks for a year for theoretical free shipping and often I just end up cancelling preorders and buy elsewhere that offers free shipping. also a one or two hour window to preorder limited edition stuff is unreasonable for a membership.