This drone has been a SEVERE disappointment and the app software is as well. I was shocked at the poor performance for how much I paid for this exo ranger drone so I started doing research to see what others had experienced and low and behold I found out that this “exo ranger drone” may look exactly the same as some more expensive units…..but doesn’t have the same quality and performance as those. Soon yeah I guess shame on me for trying to save some money cause there’s clearly a reason as to why this one is less expensive and I’m payin the ultimate price for it now everytime it loses connection when only 50ft away or the buttons in the app don’t respond and then just crashes leaving the drone just freely flying in whatever direction it was going in and if it goes behind a tree or even a skimpy bush it’s anyone’s guess if the remote is going to lose ability to control the drone’s direction. I can’t believe the signal communication btween the drone and remote is THAT WEAK that that happens. Plus it’s supposed to come back home automatically when losing connection….but it never does! I’m glad about that though because I would never trust it flying on its own given m the pathetic performance of this unit and the app in general. Poor job guys. Just really poor job.
Hey there, Slugger2929299! We value and appreciate your feedback, despite the 1-star review. We are constantly evaluating our apps and products, aiming to always deliver the best to our customers. We deeply apologize that the experience you had with us was poor. A common misconception about our drones is that they are "knockoffs", because there are in fact other places in which you can find some of our drones for a cheaper price. These products, though, will feature little to no customer support or customer engagement, little to no warranties/included protection, long shipping times, difficult returns, incorrect/unreadable manuals, as well as zero improvements to apps, software, hardware, or any other issue that may arise. We understand that not everybody will enjoy their experience with our products or company. For this, we encourage these customers to reach out to our Support Team, who will work with any customer until they are happy with their experience! With our new company merge with Hubsan, we are very excited to collaborate with their tech engineers to create smarter and more powerful products and apps. Once again, we are very sorry that you have had a poor experience with us, and if there is anything we can do to make it up to you, please reach out to us through our Live Chat at EXODrones.com, Facebook Page/Messenger, Instagram Direct Message, or the EXO Support email, Support@EXODrones.com. Thank you again for your feedback, and we will continue to do our best in every area we can!
