* See update below: Do your parents know how to troubleshoot WiFi networks and how to reconfigure iot devices?? When it works my mom loves it but once a month or more we have to go through the entire setup process again. It’s a nightmare.* Update: The developers for this product reached out directly to assist with our issues. Being an IT guy myself I was happy to oblige and get to the bottom of the issues. After a couple weeks of back and forth messages and lots of creative troubleshooting steps we threw in the towel or lap at the wall. Not really. LuvLink is sending a replacement lamp. I still think the product is a great idea and has a ways to go in the development and testing phases but adjusting review from 1 to 3 stars for fantastic customer service. Thx

I’ve had my lamp for about two years now and have NEVER been able to use it properly. I gave up trying to fix it along time ago. As it is very frustrating seeing it disconnect all the time and trying to reconnect it. I’ve contacted support before and all they’ve told me is to update the firm ware. How many times do I have to update it for it to work?? And then the app doesn’t have a feature that tells you it’s updated so you never even know unless your lamp works and does the swirl and even then it’s confusing because it’ll stay in that same color or turn off and disconnect again. An “it is updated” feature on the app would be really nice to at least know your lamp is up to date and it could be another issue. I’ve also tried switching the patterns to different things and it has been stuck on swirl sense this app got the feature. A “send” button would be nice and “it has been sent” notification would be great so at least you know youre connected with the lamp. Its just very difficult to pinpoint what the issue is when you don’t have h anything to tell you that stuff is okay or need fixed unless it’s your light… that doesn’t work or is disconnected… It’s very sad because me and my long distant friend were always so excited to use it but got frustrated trying to get it to stop disconnecting every day :( I had an idea of purchasing all my friends one for graduation but the lamp never worked the way it was suppose to and has completely unmotivated me from ever purchasing one again :( this review is late only because to this day, after 2 years of owning this I’m STILL trying to get it to work not just me but my friend too. And the fact we’re having the SAME issues seems like it might not be a “wifi” error :(((

I purchased three lamps as a Christmas gift (and in remembrance of my mom’s birthday) for my younger siblings and I to feel connected. We lost our parents and we live in three different parts of the country. We’ve tried multiple times to set up and connect the lamps and unfortunately have had no luck. It’s been 9 months and between conflicting schedules, different time zones, and simply being frustrated, we have yet to connect our lamps. I was really excited when I made this purchase, but am sadly disappointed that it has been this difficult to get them to work. Especially considering the fact it was not an inexpensive purchase, but more importantly, we really were excited for what these lamps could do for us being so far apart (Florida, Texas, & Arizona). I’m 31 years old and my siblings are 22 and 23, so I can’t imagine how frustrating this is for older folks that aren’t so great at troubleshooting etc. I will try again to get our lamps to connected, and am really hoping that something will give and they will magically work. I hope others are having better luck than we are.

I got this for my 4yr old gbaby on other coast. The 3 hr time difference makes it hard to be home at the same time to see when one of us touches the lamp. I set an alarm to touch it at her bedtime from the app, but there are ZERO notifications to know when she has touched it. Not in iPhone notifications and not even in the app. I have emailed endlessly about this and basically keep getting told the notifications work. They do not…they don’t even exist. I cannot even see what color her lamp is on the app which would at least let me know if she touched it. So disappointed…she is 4yrs old. She doesn’t understand there is a time difference or app issues. The only time we can use it is if we are both next to our lamps at the same time, which is almost impossible. I have $5 smart plugs I can control with more ease and clarity from across the country.