Iberostar The Club

Name: Iberostar The Club
Rating: 1.2 (37 reviews)
Author: Iberostar Hoteles y Apartamentos, S.L.

Travel

Free · Designed for iPad

37 Ratings
Ages

13+
Years
Category

Travel
Developer

Iberostar Hoteles y Apartamentos, S.L.
Language

EN
+ 6 More
Size

245.1
MB

Service as Mobile as you are. Your next personalized getaway is just a tap away. Download Iberostar The Club App to reserve hotels and resorts around the world and connect with concierge and member services. Vacation at your fingertips: • Exclusive App only promos & last-minute sales • Plan your trips to Club Destinations • Easily manage and review your account and beneficiary information • Chat with the Star Prestige team through in-app messaging • Discover the immense Iberostar Hotels & Resorts Collection across the globe • Set your room preference on your profile for the sleep of your dreams • Reserve and browse the menus of our on-property restaurants • Perfect your stay by ordering in-room dining, spa and golf reservations and more

Ratings & Reviews

1.2

out of 5

37 Ratings

SEVER FUNCTIONALITY ISSUES
Jun 2

Jerry3224
The functionality of this app is very disappointing. The app constantly crashes, logs out users, and doesn’t make experience enjoyable. During my most recent booking, I was constantly checking the app just to make sure everything was in order before I arrived. During the transfer from the airport to the resort, I checked the app as I normally did and the information in the app did not match my booking nor did it match the confirmation email sent for the booking. I immediately called and confirmed the information in their system which was correct but it did not match what appeared in the app. Outside of making a reservation, the rest of the app is useless.
SEVER FUNCTIONALITY ISSUES
Jun 2

Jerry3224

The functionality of this app is very disappointing. The app constantly crashes, logs out users, and doesn’t make experience enjoyable. During my most recent booking, I was constantly checking the app just to make sure everything was in order before I arrived. During the transfer from the airport to the resort, I checked the app as I normally did and the information in the app did not match my booking nor did it match the confirmation email sent for the booking. I immediately called and confirmed the information in their system which was correct but it did not match what appeared in the app. Outside of making a reservation, the rest of the app is useless.
Silver Membership Experience
Apr 4

DGS1978a
I would highly recommend not wasting your time downloading this application. It crashes frequently, most functionality doesn’t work, options, reappear, and disappear frequently, and the bill payment functionality is so misleading it borderlines on a scam. Experience was so poor, I contacted the CEO of the company. For the record, the website isn’t much better so ultimately you have to call them for any bookings or issues.
Silver Membership Experience
Apr 4

DGS1978a

I would highly recommend not wasting your time downloading this application. It crashes frequently, most functionality doesn’t work, options, reappear, and disappear frequently, and the bill payment functionality is so misleading it borderlines on a scam. Experience was so poor, I contacted the CEO of the company. For the record, the website isn’t much better so ultimately you have to call them for any bookings or issues.
Do better for your members
08/05/2022

chrisa1985
The app constantly changes language when you get logged out. We also haven’t been able to book a trip through the app as it gets an error about date/time format when you click on the book room button. Pleas fix this, there is so much potential.
Do better for your members
08/05/2022

chrisa1985

The app constantly changes language when you get logged out. We also haven’t been able to book a trip through the app as it gets an error about date/time format when you click on the book room button. Pleas fix this, there is so much potential.
Needs Serious Work
Feb 14

SsusieQ
This app crashes all the time, changes languages during use, and you can’t book a stay because of these issues. If it doesn’t keep freezing on you, you might be able to get to see some prices, but that’s about it. This fix should be a top priority for your members. Terrible!
Needs Serious Work
Feb 14

SsusieQ

This app crashes all the time, changes languages during use, and you can’t book a stay because of these issues. If it doesn’t keep freezing on you, you might be able to get to see some prices, but that’s about it. This fix should be a top priority for your members. Terrible!

We are always working to improve the user experience: - Bug fixes and performance improvements.

Version 1.8.21

Dec 3

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics