Gravity Coffee App 4+

When the app actually worked and I ordered a few drinks ahead, when we got to the store they only had 2 of them ready and we always had to show them the other drinks we ordered. Something always went wrong which made our wait at the stand even longer.

Now, it’s been a few months and every time i try to log into the app with my number, it just said “Sorry for the inconvenience, please contact the technical team.” The thing is, WHAT TECHNICAL TEAMMM i've looked all over the gravity website and there’s no email to contact anyone, you can only subscribe to receive emails from gravity. If the app is down maybe make an announcement on the website instead of still actively advertising it.

This app is way better than any other coffee app. I love that you can order and pay ahead. It saves me time in the morning on my way to work. It also shows you your rewards and progress toward a free drink. I like how user friendly and streamlined the app is too. It shows you recommendations for drinks that other people love which helps me see the variety of drinks they have available and I like to try new ones every now and then. The app saves your order for next time too. Overall, love this app!!

I love Gravity Coffee, and have been such a fan of their drinks and style. But this app is an absolute mess. Constantly down, and not just down for a small period of time. We’re talking days two weeks. we pay for the gravity club through subscription and we can’t even access our benefits and to order a drink. For the longest time, you couldn’t even login due to text verification. Then, when it magically started working again, I couldn’t order a drink because of software errors. This is the third time this app has gone down in the past 12 months.

And you can tell that there is zero communication within the company because every time I try to talk to the barista, none of them have any idea, and they just keep referring me to corporate office, who also is completely nonresponsive. it’s obvious it’s not the baristas fault, but at some point some transparency about this app needs to be made.

If Another major coffee retailer had even a fraction of issues with their app, the world would go wild and in would be fixed. It’s crazy because you can see such a disconnect on their social media when they announce new stores and different states but hello, can’t order drinks from their app because it’s down…yet again.

Seems like the app is working again as of today, but you couldn’t paint me shocked if it went down again for yet another few to several weeks.