I had a really bad experience with a specific claim. I posted a review on AppStore. Hoping that if the leadership does care about Rating and customer feedback they will one day reach out to me. Well that actually happened and one of the senior director called me and tried to resolve the matter amicably. I hope they really improve their ways of working and I definitely think it will help them with overall business. It will also change people’s general perspective of the towards an industry which is quite negative right now. So yeah I would again recommend this company for home insurance and will keep the App Store community updated if anything changes.

First time using them and it’s an absolute nightmare. $150 just to initiate the claim - that doesn’t go towards anything. Received a call from LGH almost a week later that in order for the technician to come out and replace the broken part it’s going to be an additional $194 for the install. Now mind you, the technician said he was ordering the part so I think things are being taken care and it turns out the part hasn’t even been ordered yet. Now I have the part but it’s mission impossible to get the technician to come back and when I finally get him on the phone, he doesn’t even know why Liberty charged additional money for the part install. So maybe 2 weeks from the time this all started we might have the stove top repaired… or maybe not because the technician can’t definitively confirm a day or window of time to come back. Fantastic. Out almost $350, parts in hand and still have a broken stove.

I’ve had a great experience with Liberty home guard. From the start, their customer service has been responsive, helpful, and genuinely committed to resolving issues quickly. Filing a claim was straightforward, and the contractor they sent was professional and efficient. I especially appreciate the peace of mind that comes from knowing that unexpected home repairs are covered.

This company has great reviews and a working app but as the Better Business Bureau (BBB) has recorded, their scheduling for services is unreliable. For my first and only attempt at using their service, I tried for almost two weeks to schedule a dryer vent repair but each time Liberty Home Guard (LHG) scheduled the claim, the subcontractor that the claim was assigned to, either rescheduled the appointment with no communication or they simply didn't show up during the appointment window. This happened with two different subcontractors and it continued even after I called LHG and complained about the repeated reschedules. I think LHG has a serious problem with their subcontractors which affects the entire claim process. I'm cancelling the three year warranty that I purchased. Please read the reviews on the BBB website.