MUSINSA - K-Fashion & Style

Name: MUSINSA - K-Fashion & Style
Rating: 3.4 (256 reviews)
Author: MUSINSA Co.,Ltd

Discover Trendy Korean Brands

Free

256 Ratings
Ages

4+
Years
Category

Shopping
Developer

MUSINSA Co.,Ltd
Language

EN
+ 2 More
Size

24.7
MB

Discover Seoul’s hottest fashion scene in one place. MUSINSA is your gateway to K-fashion: curated Korean designer brands, streetwear drops, exclusive collaborations, and special promotions with discounts up to 95% off. From everyday looks to formal outfits, shop what’s next in Korea — fast, diverse, and trendy. ■ Why MUSINSA Top Korean brands: From streetwear to globally known brands — all in one app. Real-time trend: New arrivals, capsule collections, and editor picks updated regularly. Biggest deal promotions : Black Friday, Monster Sale, Time sales, and app-only coupons you won’t find elsewhere. Verified reviews: Fit, fabric, and styling tips from real shoppers. Smart search & filters: Size, silhouette, color, occasion, and price — find your needs in seconds. ■ What You’ll Love Curations for every purpose: Minimal, street, sporty, modern, Y2K, formal, office, outdoor & athleisure all included. Style Boards: Save items, build outfits, and share looks with friends. Personalized feed: Follow brands and creators you love; get alerts on restocks and new drops. Complete the looks: One-tap bundles that pair tops, bottoms, outerwear, and sneakers. App-exclusive perks: Early access to drops, members-only prices, and limited gifts. ■ Monster Sale & Seasonal Promotions Black Friday / Cyber Monday: Deep discounts, doorbusters, and flash drops. Monster Sale: App-wide savings up to 95% off on select items while stocks last. Time Sales: Hourly or daily lightning deals with countdowns — don’t miss them. App-only coupons: Activate in one tap on product pages or at checkout. ■ Your Shopping is Protected Secured checkout: Multiple payment options and encrypted transactions. Order tracking: Real-time status from purchase to delivery. Easy returns: Simple, guided steps right in the app (policy varies by region/brand). Customer care: Help Center, live chat, and FAQs for quick support. ■ Fast Delivery & Global Access Global shipping available for selected regions. Delivery estimate dates shown at checkout. Duties & taxes info provided transparently. ■ For Every Style & Budget Essentials to premium: MUSINSA Standard staples to designer collabs. Student-friendly outfits and luxury picks side by side, so you can make your own styles. Detailed size measurements for risk-free purchases. ■ Community & Content Lookbooks & editorials: See how Seoul styles it — season guides, trend briefs, and brand stories. Creator collabs: Limited and influencer edits you can only get here. Real reviews: Photos, heights, and fit notes to help you choose. ■ How It Works Download app & sign in to personalize your feed. Explore curated edits, new arrivals, and brand pages. Add to cart or save to Style Boards. Check out securely and track your order. ■ Sustainability & Care Discover brands with eco-friendly materials, local manufacturing, and repair-friendly designs. Learn care tips that extend garment life and cut down on returns. ■ Notifications You’ll Want Drop alerts: New releases, restocks, and limited launches. Price & coupon alerts: Be first to know when your wish-list goes on sale. Event reminders: Monster Sale, Black Friday, and time-sale countdowns.

Ratings & Reviews

3.4

out of 5

256 Ratings

I just planned to place my first order and the app literally having issues .
03/07/2023

estella mei mei
Is something wrong with the website and the app or is it just me having this problem. I have not been able to access the application since the last two days when the main screen only says “The service connection is unstable. The current server is unstable due to the large number of users. Please try again later.” and that affects my purchase because i am planning to buy some items :(

Developer Response
Dear, estella mei mei. Thank you for your review. We're sorry you had a frustrating experience, but we appreciate you bringing this issue to our attention. Please share the following information with us to find the solution to your problem. 1. Model of the device2. Version of the OS3. Detailed explanation of the error4. Detailed info on action 5. Time of error■ How to use the Help Center[My] → [Help Center] → [Need more information?]MUSINSA Help Center / FAQ Shortcut Link ▶ https://help-global.musinsa.com/ Once you submit a request with the above information via Help Center, we are going to work with you to resolve any issues as quickly as possible.Again, thank you for your feedback and we look forward to receiving your request for further investigation!
I just planned to place my first order and the app literally having issues .
03/07/2023

estella mei mei

Is something wrong with the website and the app or is it just me having this problem. I have not been able to access the application since the last two days when the main screen only says “The service connection is unstable. The current server is unstable due to the large number of users. Please try again later.” and that affects my purchase because i am planning to buy some items :(
Developer Response 03/10/2023
Dear, estella mei mei. Thank you for your review. We're sorry you had a frustrating experience, but we appreciate you bringing this issue to our attention. Please share the following information with us to find the solution to your problem. 1. Model of the device2. Version of the OS3. Detailed explanation of the error4. Detailed info on action 5. Time of error■ How to use the Help Center[My] → [Help Center] → [Need more information?]MUSINSA Help Center / FAQ Shortcut Link ▶ https://help-global.musinsa.com/ Once you submit a request with the above information via Help Center, we are going to work with you to resolve any issues as quickly as possible.Again, thank you for your feedback and we look forward to receiving your request for further investigation!
Terrible customer service
Jan 7

14MGR00T
I have a package lost and I did everything (by everything I mean EVERYTHING, I contacted the website and the local carrier, and knocked all my neighbors’ door asking whether they have my package by accident, and I even go to the trash dumpster to see whether the wrap is there) by myself while the customer service and the local carrier pushing the problem to each other in an extremely inefficient way. The still asked me to do more checking and implying that this is my problem even though I am the victim. I got my responses at least three days after I sent my questions, I feel terrible about spending my entire week and half to have to deal with the other bunch of things they asked me to “double check” again and again and again after finishing a 8 hours shift. Don’t shop from this app. They don’t take any responsibility not even the bare minimum. I highly suspect that such a huge enterprise in fashion industry who spent millions on commercial and even paid for K-pop stars like New Jeans to promote doesn’t include an insurance for their merchants. Terrible experience as a previous loyal customer. One star. Quit.

Developer Response
Hello 14MGR00T,We sincerely apologize for the inconvenience.Despite our efforts to thoroughly review your inquiry and provide an appropriate solution, we regret that we were unable to address your issue promptly. Please accept our deepest apologies for this shortfall.We would like to assist you further after reviewing your order details. Could you please visit our Help Center and resubmit your request? Our team will prioritize resolving your case as soon as possible.■ How to Contact Us[My] → [Help Center] → [Need more information?]Again, we apologize for the inconvenience and look forward to hearing from you.Thank you for your understanding.Sincerely,
Terrible customer service
Jan 7

14MGR00T

I have a package lost and I did everything (by everything I mean EVERYTHING, I contacted the website and the local carrier, and knocked all my neighbors’ door asking whether they have my package by accident, and I even go to the trash dumpster to see whether the wrap is there) by myself while the customer service and the local carrier pushing the problem to each other in an extremely inefficient way. The still asked me to do more checking and implying that this is my problem even though I am the victim. I got my responses at least three days after I sent my questions, I feel terrible about spending my entire week and half to have to deal with the other bunch of things they asked me to “double check” again and again and again after finishing a 8 hours shift. Don’t shop from this app. They don’t take any responsibility not even the bare minimum. I highly suspect that such a huge enterprise in fashion industry who spent millions on commercial and even paid for K-pop stars like New Jeans to promote doesn’t include an insurance for their merchants. Terrible experience as a previous loyal customer. One star. Quit.
Developer Response Jan 13
Hello 14MGR00T,We sincerely apologize for the inconvenience.Despite our efforts to thoroughly review your inquiry and provide an appropriate solution, we regret that we were unable to address your issue promptly. Please accept our deepest apologies for this shortfall.We would like to assist you further after reviewing your order details. Could you please visit our Help Center and resubmit your request? Our team will prioritize resolving your case as soon as possible.■ How to Contact Us[My] → [Help Center] → [Need more information?]Again, we apologize for the inconvenience and look forward to hearing from you.Thank you for your understanding.Sincerely,
i’m at fault for their delivery failure?
May 19

breadkip
worst company and customer service I’ve ever encountered. I ordered 7 things in one order. 6 came, one was delayed for a while. The 6 items that came in were delivered normally, left at my door while I was away. I came back from out of the country and it still wasn’t here so I created a ticket. Long story short, after a lot of back and forth, with ME gathering evidence THEY NEEDED showing how USPS attempted delivery AND sent it back to korea on the same day (without giving me a chance to even pick it up or schedule a redelivery), they ended up charging me $30 for the return I never asked for and closed the ticket. I had asked in the initial ticket why I needed to be there for a signature bc i’ve never needed to do that. Didn’t get a response. Created another ticket to ask and they said “we ship with UPS and EMS, sometimes EMS may require a signature, depending on their individual policies.” How is it still on ME, the customer, to figure out EMS policies for signatures when it’s the courier musinsa chooses? Also why did USPS return it instantly? I’ve never dealt with customer service this awful before.

Developer Response
Hello breadkip. First, we sincerely apologize that your request has not been satisfactorily addressed, despite our best efforts.Returns that are not requested by the customer may be turned back for reasons such as no response or incorrect address. Also, depending on the carrier's policy, a signature may be required for EMS delivery.We are having difficulty identifying your order information. Please contact us again through our Help Center to confirm your order information and processing status.We'll see if there's anything else we can do to help you by reviewing your order history and return status. We'll do our best to help you as quickly as possible.■ How to Contact Us[My] → [Contact us]Again, we apologize for the inconvenience and look forward to hearing from you.Thank you for your understanding.
i’m at fault for their delivery failure?
May 19

breadkip

worst company and customer service I’ve ever encountered. I ordered 7 things in one order. 6 came, one was delayed for a while. The 6 items that came in were delivered normally, left at my door while I was away. I came back from out of the country and it still wasn’t here so I created a ticket. Long story short, after a lot of back and forth, with ME gathering evidence THEY NEEDED showing how USPS attempted delivery AND sent it back to korea on the same day (without giving me a chance to even pick it up or schedule a redelivery), they ended up charging me $30 for the return I never asked for and closed the ticket. I had asked in the initial ticket why I needed to be there for a signature bc i’ve never needed to do that. Didn’t get a response. Created another ticket to ask and they said “we ship with UPS and EMS, sometimes EMS may require a signature, depending on their individual policies.” How is it still on ME, the customer, to figure out EMS policies for signatures when it’s the courier musinsa chooses? Also why did USPS return it instantly? I’ve never dealt with customer service this awful before.
Developer Response May 22
Hello breadkip. First, we sincerely apologize that your request has not been satisfactorily addressed, despite our best efforts.Returns that are not requested by the customer may be turned back for reasons such as no response or incorrect address. Also, depending on the carrier's policy, a signature may be required for EMS delivery.We are having difficulty identifying your order information. Please contact us again through our Help Center to confirm your order information and processing status.We'll see if there's anything else we can do to help you by reviewing your order history and return status. We'll do our best to help you as quickly as possible.■ How to Contact Us[My] → [Contact us]Again, we apologize for the inconvenience and look forward to hearing from you.Thank you for your understanding.
Awful customer service with a bad order tracking system
12/14/2023

Davlddd
Never response to the customer service, every time I go to the contact us page, yall signs me out. So I have to log in every time I use the customer service page. There is an order tracking system, which does not work at all. The package was dispatched for two weeks, IT DIDNT EVEN PROGRSSED A SINGLE BIT FOR TWO WEEKS,and then all of a sudden they notified me that the order has been returned due to an incorrect address. So I was trying to reach them out, the customer service NEVER replies to requests. Thye dont have a phone call service, no live chats. Just an inquiry page where I can post a questions, of course you dont even know if they will ever answer the question or not, what happened to the one that ive sent request a week ago? No one came to answer. And now I am just sitting here having no idea where my 200 dollar worth package went. Wonderful company very quick response, with a very very organized tracking system.

Developer Response
Dear, Davlddd.First and foremost, we would like to sincerely apologize for any inconvenience caused by recent transportation issues. Upon thorough investigation, we have identified a system integration issue between our international shipping carrier and local delivery services, leading to the partial omission of customer address information.Immediate measures were taken to communicate the issue with the transportation company, and we can confirm that corrective actions have been implemented to address this issue. However, we acknowledge that this process has caused confusion for you, and we deeply regret any inconvenience you may have experienced. Additionally, due to the overwhelming increase in order volume during our big event, we encountered challenges in promptly addressing all inquiries, and for this, we sincerely apologize.We assure you that we are taking comprehensive steps to prevent the recurrence of similar incidents in the future. Your feedback is invaluable to us, and we appreciate your understanding as we work diligently to enhance our processes and avoid any further disruptions to your service.Once again, we sincerely apologize for any frustration or inconvenience this situation may have caused.
Awful customer service with a bad order tracking system
12/14/2023

Davlddd

Never response to the customer service, every time I go to the contact us page, yall signs me out. So I have to log in every time I use the customer service page. There is an order tracking system, which does not work at all. The package was dispatched for two weeks, IT DIDNT EVEN PROGRSSED A SINGLE BIT FOR TWO WEEKS,and then all of a sudden they notified me that the order has been returned due to an incorrect address. So I was trying to reach them out, the customer service NEVER replies to requests. Thye dont have a phone call service, no live chats. Just an inquiry page where I can post a questions, of course you dont even know if they will ever answer the question or not, what happened to the one that ive sent request a week ago? No one came to answer. And now I am just sitting here having no idea where my 200 dollar worth package went. Wonderful company very quick response, with a very very organized tracking system.
Developer Response 12/21/2023
Dear, Davlddd.First and foremost, we would like to sincerely apologize for any inconvenience caused by recent transportation issues. Upon thorough investigation, we have identified a system integration issue between our international shipping carrier and local delivery services, leading to the partial omission of customer address information.Immediate measures were taken to communicate the issue with the transportation company, and we can confirm that corrective actions have been implemented to address this issue. However, we acknowledge that this process has caused confusion for you, and we deeply regret any inconvenience you may have experienced. Additionally, due to the overwhelming increase in order volume during our big event, we encountered challenges in promptly addressing all inquiries, and for this, we sincerely apologize.We assure you that we are taking comprehensive steps to prevent the recurrence of similar incidents in the future. Your feedback is invaluable to us, and we appreciate your understanding as we work diligently to enhance our processes and avoid any further disruptions to your service.Once again, we sincerely apologize for any frustration or inconvenience this situation may have caused.

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Dec 19

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