Y is my manage my card app doing this one day it say manage my card and day or two later it say faster money on it as the name says

My tax preparer had my refund loaded onto a card without my permission. She was able to set up the account and withdraw money from my card without my consent. Subsequently, she gave my card to someone else, who also set up another account.The new account was established in February 2025, but I did not receive the card until March 15, 2025. When I requested a new card on April 8, 2025, I never received it. I called back to request another card with express shipping on April 10, 2025. Although the website states that express shipping takes 2 business days, the customer service representative informed me that it actually takes 3 to 5 business days.After the 5 business days passed without receiving the card, I called again. I was told that the card was not shipped express but rather through standard shipping, which takes 7 to 10 business days. Those days passed, and when I called back again, I was informed that the card was lost in transit. Another card was supposed to be shipped on May 2, 2025, via express shipping; however, I never received that card either.When I called today, I was told that the card scheduled for May 2, 2025, had never been processed. Now, they need to send me yet another card, and I have to wait an additional 3 to 5 business days. At this point, I am frustrated and confused. My funds have been in this account for over a month, and I have no way of accessing my money. This situation is unacceptable on all accounts.I would not recommend anyone for this card service.

I’m excited for the ease of use from this app to manage/monitor my Travel card. Looks like great features within this app. Well thought out, thank you developers!

I can see my balance without logging in. When I want to do other things with the app, it doesn’t recognize my BD. It DOES recognize me on my computer. Same BD. DUH!