Public Mobile

Name: Public Mobile
Rating: 3.2 (43 reviews)
Author: TELUS Communications Inc.

Do it all in the app

Only for iPhone

Free

43 Ratings
Ages

4+
Years
Category

Utilities
Developer

TELUS Communications Inc.
Language

EN
English
Size

71.2
MB

iPhone

Welcome to different. Public Mobile is a wireless subscription service that does mobility differently. Sign up for Canada's first 5G subscription phone service in a few simple steps. With the Public Mobile app, you're in control. Activate in minutes with eSIM along with an eSIM compatible device and choose from 5G speed plans and unlimited data on Canada's largest network. Manage your own account with easy, self-service features in the app. Just like your other subscription services set it and forget it. Download the Public Mobile app for free to get started. Subscribe with a few quick clicks in the app: • Select and activate your subscription • Save with a 90 day subscription • Purchase and activate your eSIM or SIM card • You can keep your phone number when you subscribe to Public Mobile. Manage your plan anywhere, anytime with My Account: • Manage your subscription • Track your plan usage • Purchase add-ons Earn points that save you money with our Rewards program: • Check rewards balance • Redeem your points • Refer-a-friend to share savings Skip the wait time with 24/7 online solutions: • Access virtual support at your fingertips • Find answers and ask questions Download the Public Mobile App now. Learn more at publicmobile.ca

Ratings & Reviews

3.2

out of 5

43 Ratings

Terrible When Unsubscribing
06/20/2023

Alyssa Tressalio
Unsubscribing from PublicMobile is an actual nightmare. The option is not even available on their website; you need to download the app to do so to access the menu options their AI chat suggests. Then when you download the app, there is no clear option to remove your card from the account or stop the subscription. When you try to get ahold of proper customer service, the app and website both redirect to a broken website error page. The AI chatbot very unhelpfully asks you to delete your cookies then try again with no alternative methods to submit a ticket, unsubscribe, or even view and remove payment methods. I had to restrict my card and get a new one just to get rid of the monthly charges from PM. Absolutely ridiculous!
Terrible When Unsubscribing
06/20/2023

Alyssa Tressalio

Unsubscribing from PublicMobile is an actual nightmare. The option is not even available on their website; you need to download the app to do so to access the menu options their AI chat suggests. Then when you download the app, there is no clear option to remove your card from the account or stop the subscription. When you try to get ahold of proper customer service, the app and website both redirect to a broken website error page. The AI chatbot very unhelpfully asks you to delete your cookies then try again with no alternative methods to submit a ticket, unsubscribe, or even view and remove payment methods. I had to restrict my card and get a new one just to get rid of the monthly charges from PM. Absolutely ridiculous!
Find another provider
05/09/2024

Dimitri714
The app opens in the browser and then onto a blank page. There are no contact details for customer support. The chat box doesn’t connect you to either a bot or a person for help to set up an account. To initiate set up PM charges first, then leaves left me hanging without a number or activation. The website also does not have any option to cancel the payment, and after reading other reviews, as advised I called my credit card company to cancel the card to avoid recurring charges; and lodged a dispute to have the initial charge reversed for service not provided.
Find another provider
05/09/2024

Dimitri714

The app opens in the browser and then onto a blank page. There are no contact details for customer support. The chat box doesn’t connect you to either a bot or a person for help to set up an account. To initiate set up PM charges first, then leaves left me hanging without a number or activation. The website also does not have any option to cancel the payment, and after reading other reviews, as advised I called my credit card company to cancel the card to avoid recurring charges; and lodged a dispute to have the initial charge reversed for service not provided.
Payment issues
Aug 4

MP751
For some reason, Public Mobile makes it impossible to pay your phone bill with a valid credit/debit card. I have tried with 4 different cards and I get the same error message every time. In the meantime, everything is on hold and I can't receive incoming calls or messages. I am very dissatisfied with the service.
Payment issues
Aug 4

MP751

For some reason, Public Mobile makes it impossible to pay your phone bill with a valid credit/debit card. I have tried with 4 different cards and I get the same error message every time. In the meantime, everything is on hold and I can't receive incoming calls or messages. I am very dissatisfied with the service.
Dead loop
01/20/2024

i hate CCP
Payment for subscription was successful. Activation failed. Then this company locked me out of my account out of no reason. Every sign in failed with message “forbidden”. Resetting password won’t solve the issue. Try to get help but I need to sign in to be able to submit a ticket. Now I’m in the dead end. Tell me how can I cancel my subscription! This company is just a scam.
Dead loop
01/20/2024

i hate CCP

Payment for subscription was successful. Activation failed. Then this company locked me out of my account out of no reason. Every sign in failed with message “forbidden”. Resetting password won’t solve the issue. Try to get help but I need to sign in to be able to submit a ticket. Now I’m in the dead end. Tell me how can I cancel my subscription! This company is just a scam.

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best experience

Version 3.0.4

Dec 9

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Usage Data
- Diagnostics