I thought the new app would be better but it’s not. It’s annoying, as the second household member, I can’t hang up and go into the app to open the door. My phone doesn’t always open the door either but my husband who is the primary can open the door anytime, regardless the method. I deleted the app to reinstall thinking it would fix the problem, but now it’s says my login credentials aren’t correct and there’s no way to reset a password either. I asked for an email with my user name, it came back with three, only one is mine and none of them work. WTH

The coop I have lived in for 3 years had this system when we moved in. It consistently has issues that prevent us from buzzing people in or working as intended. However, I feel the need to write this review today, because somehow the company has become even worse. Since at least 12/30, when I first documented the outage to our board, the app has been returning errors when you try to buzz people in or create guest keys. The company has sent out a series of updates that fail to properly account for the outage we have experienced and blame the problems on an AWS outage that somehow deleted their data. Cloud infrastructure has redundancies to avoid major data loss during outages, so I have difficulty believing that this is the truth. I would warn any buildings looking for an intercom system to stay far away from these guys.

Let's start with the fact that the app just doesn't work. It's so slow that by the time it rings through, the person calling has given up. Then there's all the horrible tech decisions: if you forget your password, the app says, "Answer the security question to reset it," but it doesn't say what the security question is! Good news: the app has a customer support number. Bad news: it's been disconnected. The phone number they offer when you write is an answering service. The direct line has been disconnected. If you do get support via email, they say they will send you a password reset, but they don't tell you when it will arrive in your email—sometimes days later. And the link expires in an hour. It's just unbelievably bad.

I've been using the MY MVI app for a while now, and I absolutely love it! The app has made it incredibly easy to let my family members in when they come to visit. The interface is user-friendly, and I haven't encountered any issues so far. It's a seamless experience every time. Highly recommend this app to anyone looking for a reliable solution for family access.