PMC Parking Manager

Name: PMC Parking Manager
Rating: 2.7 (180 reviews)
Author: Parking Management Company

Business

Free · Designed for iPad. Not verified for macOS.

180 Ratings
Age Rating

4+
Years
Category

Business
Developer

Parking Management Company
Language

EN
English
Size

78.5
MB

The Parking Management Company's valet application enhances operational efficiency for our valets by providing advanced vehicle organization tools. Upon vehicle input, customers are promptly notified through text messages containing their electronic tickets. This intuitive application empowers valets to efficiently manage and categorize vehicles. Furthermore, it facilitates seamless customer payments for their parking sessions, enhancing overall service quality.

Ratings & Reviews

2.7

out of 5

180 Ratings

Needs major improvements
02/11/2024

jh5033
First off there is no auditory alert or notification for when a car is requested unless you have a pair of headphones in and your phone is off silent. Secondly the key scrub is horrendous. When checking the guest information the list is not in alphabetical or numerical order. It’s just random. A task that could take 10-15 mins now takes an hour. My manager sent a message a few weeks after we implemented this new system saying our service standards are low and that they will be scheduling more people per shift. So not only is the system inefficient but now we will be suffering monetarily too. Please fix.

Developer Response
Please reach out to us via support and we can help you. Most sites are reporting much better experiences, and we have some tips and tricks that can help.If you have any other questions or concerns, let us know! We love to hear them and want to help y’all out.Link to Support:https://docs.parkingmgt.com/parking-manager-app/6wLGdkWdDWt66M6gNTsT/get-help/submit-a-ticket- The App Dev Team
Needs major improvements
02/11/2024

jh5033

First off there is no auditory alert or notification for when a car is requested unless you have a pair of headphones in and your phone is off silent. Secondly the key scrub is horrendous. When checking the guest information the list is not in alphabetical or numerical order. It’s just random. A task that could take 10-15 mins now takes an hour. My manager sent a message a few weeks after we implemented this new system saying our service standards are low and that they will be scheduling more people per shift. So not only is the system inefficient but now we will be suffering monetarily too. Please fix.
Developer Response 12/27/2024
Please reach out to us via support and we can help you. Most sites are reporting much better experiences, and we have some tips and tricks that can help.If you have any other questions or concerns, let us know! We love to hear them and want to help y’all out.Link to Support:https://docs.parkingmgt.com/parking-manager-app/6wLGdkWdDWt66M6gNTsT/get-help/submit-a-ticket- The App Dev Team
AVOID AT ALL COST
01/05/2025

Carter_Lamb504
The people that work for this company are scum and I’ve dealt with them on multiple occasions, I’m guessing they get paid by how many cars they can boot because it’s unbelievable me and my girlfriend parked in a pmc spot to run into chipotle to pick up our online order keep in mind it’s the weekend and we’re in from parking is free on the streets but there was no available spots so we parked in a pmc spot directly next to the chipotle we walk in and grab our food and walk out all of this is happening in under 10 minutes next thing you now we see this lady booting the car with a 140$ fine now understandably we could’ve paid the 12$ fee to park for an hour but 12$ to run into chipotle which is more than half of my 18$ meal are you serious ? I ask the lady if there was anything to do I even offered her 75$ cash to take it off because me nor my girlfriend had a 140$ to pay as we’re both college students which she responded with “ what you guys don’t have a family or something to pay it for you” after that it was hard not to catch an assault charge but at the end of the day I’m down 140$ and will never use a pmc spot again in my life.
AVOID AT ALL COST
01/05/2025

Carter_Lamb504

The people that work for this company are scum and I’ve dealt with them on multiple occasions, I’m guessing they get paid by how many cars they can boot because it’s unbelievable me and my girlfriend parked in a pmc spot to run into chipotle to pick up our online order keep in mind it’s the weekend and we’re in from parking is free on the streets but there was no available spots so we parked in a pmc spot directly next to the chipotle we walk in and grab our food and walk out all of this is happening in under 10 minutes next thing you now we see this lady booting the car with a 140$ fine now understandably we could’ve paid the 12$ fee to park for an hour but 12$ to run into chipotle which is more than half of my 18$ meal are you serious ? I ask the lady if there was anything to do I even offered her 75$ cash to take it off because me nor my girlfriend had a 140$ to pay as we’re both college students which she responded with “ what you guys don’t have a family or something to pay it for you” after that it was hard not to catch an assault charge but at the end of the day I’m down 140$ and will never use a pmc spot again in my life.
The truth? It is awful
12/16/2024

TarverYurt
Nothing about this app has made the life of the people who use it better. As a matter of fact it has quite literally had the opposite effect. Will the tech team (who quite obviously wrote the two most recent glowing reviews) tell you any of this? Of course not. They’ve created an app that’s made both the teams on the ground and the guests unhappy. But hey, those sweet service charges sure have been a money making boon, huh?-has significantly slowed service times across the board-insanely simple fixes to insanely maddening issues (removing guest phone numbers, inability to change from daily valet to overnight and vice versa, simply being able to remove a ticket when a guest decides not to valet) would be welcome, but rectifying these simple issues does not seem to be a priority. The tech team can’t be bothered. And why should they? This thing is a money printing machine for PMC. -They know they have an inferior product (witness the nationwide meltdown last week) and they know it. Will this review make any difference? Don’t be silly. The folks on the ground will continue to be the faces for a piece of technology that’s been a thorough failure in every way other than making money for the company- all while the brass and tech team high five each other with every raise in revenue they create for themselves. Guest be experience be da***d, i guess.

Developer Response
Hello TarverYurt,Could you explain how the app has significantly slowed down service? It would be very helpful to us. We know it’s different than what you’re used to, but most sites are experiencing much better service since using this app. Please reach out to us via the support page and we can share with you tips and tricks on how to improve your experience. The issues you bring up are decisions leadership has made to improve guests experiences.- We removed guest’s phone numbers due to a number of security issues. - The ability to change rates is on our to-do list, but we’ve found a number of issues and haven’t been able to release it yet.- We removed the ability for valets to delete tickets due to valets abusing the system.The issue last week was an outage from our service provider that nationwide many companies experienced. It was fully recovered within two hours, and was the only outage experienced by this provider since we’ve released this app. If you have any more questions or concerns, please reach out to us. We are building this app together and we really value your input! - The App Dev Team
The truth? It is awful
12/16/2024

TarverYurt

Nothing about this app has made the life of the people who use it better. As a matter of fact it has quite literally had the opposite effect. Will the tech team (who quite obviously wrote the two most recent glowing reviews) tell you any of this? Of course not. They’ve created an app that’s made both the teams on the ground and the guests unhappy. But hey, those sweet service charges sure have been a money making boon, huh?-has significantly slowed service times across the board-insanely simple fixes to insanely maddening issues (removing guest phone numbers, inability to change from daily valet to overnight and vice versa, simply being able to remove a ticket when a guest decides not to valet) would be welcome, but rectifying these simple issues does not seem to be a priority. The tech team can’t be bothered. And why should they? This thing is a money printing machine for PMC. -They know they have an inferior product (witness the nationwide meltdown last week) and they know it. Will this review make any difference? Don’t be silly. The folks on the ground will continue to be the faces for a piece of technology that’s been a thorough failure in every way other than making money for the company- all while the brass and tech team high five each other with every raise in revenue they create for themselves. Guest be experience be da***d, i guess.
Developer Response 11/19/2025
Hello TarverYurt,Could you explain how the app has significantly slowed down service? It would be very helpful to us. We know it’s different than what you’re used to, but most sites are experiencing much better service since using this app. Please reach out to us via the support page and we can share with you tips and tricks on how to improve your experience. The issues you bring up are decisions leadership has made to improve guests experiences.- We removed guest’s phone numbers due to a number of security issues. - The ability to change rates is on our to-do list, but we’ve found a number of issues and haven’t been able to release it yet.- We removed the ability for valets to delete tickets due to valets abusing the system.The issue last week was an outage from our service provider that nationwide many companies experienced. It was fully recovered within two hours, and was the only outage experienced by this provider since we’ve released this app. If you have any more questions or concerns, please reach out to us. We are building this app together and we really value your input! - The App Dev Team
Worst App Design
09/11/2024

elijahhhhhhhhhhhhhhhhhhhhhhhhh
There's no way to reissue a ticket back in the system, you have to know for sure 100% if that guest from the hotel is coming back or not which may seem intruding on their private information. Key scrubs take 30 mins to an hour Guests no longer have anything physical to give to valets , they HAVE to use the links even though half of the clientele are above the age of 50 making the checkout unnecessarily difficult. There's no way to pay with cash in a VALET system, whoever thought of this needs to be fired.There's literal service fees to tip the valet on the app so PMC can pay the tech team who made this app they basically made it cashless so they could pay their tech team easier.Dailies are a nightmare if you're dealing with more than 10 of them pulling up relatively quickly.No way to edit any of the tickets once they are made in the system, also no way to pull tickets out.This app is 100% not user friendly and 100% money hungry.

Developer Response
Please reach out to us via the support queue. There’s a lot of tips and tricks to help, as the majority of sites are having great experiences with the app.If you have any other questions or concerns, let us know!Link to Support:https://docs.parkingmgt.com/parking-manager-app/6wLGdkWdDWt66M6gNTsT/get-help/submit-a-ticket- The App Dev Team
Worst App Design
09/11/2024

elijahhhhhhhhhhhhhhhhhhhhhhhhh

There's no way to reissue a ticket back in the system, you have to know for sure 100% if that guest from the hotel is coming back or not which may seem intruding on their private information. Key scrubs take 30 mins to an hour Guests no longer have anything physical to give to valets , they HAVE to use the links even though half of the clientele are above the age of 50 making the checkout unnecessarily difficult. There's no way to pay with cash in a VALET system, whoever thought of this needs to be fired.There's literal service fees to tip the valet on the app so PMC can pay the tech team who made this app they basically made it cashless so they could pay their tech team easier.Dailies are a nightmare if you're dealing with more than 10 of them pulling up relatively quickly.No way to edit any of the tickets once they are made in the system, also no way to pull tickets out.This app is 100% not user friendly and 100% money hungry.
Developer Response 12/27/2024
Please reach out to us via the support queue. There’s a lot of tips and tricks to help, as the majority of sites are having great experiences with the app.If you have any other questions or concerns, let us know!Link to Support:https://docs.parkingmgt.com/parking-manager-app/6wLGdkWdDWt66M6gNTsT/get-help/submit-a-ticket- The App Dev Team

What's New in 2.11.3: - Valet Reservations: scan passes, verify guests, and check in reserved vehicles - Fixed phone verification for reservations - Fixed phantom vehicle request notifications - Improved error handling when requesting vehicles - General bug fixes and performance improvements

Version 2.11.3 May 12

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Parking Management Company, LLC
Size: 78.5 MB
Category: Business
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPad
Requires iPadOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

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