Screenshots

Description

With the new Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet.

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD?
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.

What’s New

Version 5.11

Version 5.11 of the Air Canada app is our last update of 2020 and includes new features based on our customers' feedback, as well as enhancements and bug fixes. Thank you for your Loyalty.

• Aeroplan digital card: Now available for all members. Access it from the 'Aeroplan' tab, or by tapping your name at the top of the 'Home' tab. On compatible devices, you can also save the Aeroplan card to your Apple Wallet.
• Call Aeroplan: Need help with your Aeroplan booking? Aeroplan customer support numbers are now available from the 'Customer support' section.
• As usual, we include bug fixes in every update to improve the quality, performance, and stability of the app.

Do you have a suggestion or idea? Did you see a bug or something that isn't working correctly? You can reach us through the 'Customer support' section of the More menu.

We hope you're enjoying our regular updates to the app. Please don't forget to rate us 5 stars and leave a review!

We look forward to welcoming you onboard again soon. Have a happy and safe holiday season and new year.

Ratings and Reviews

3.6 out of 5
149 Ratings

149 Ratings

Shantanu ,

Not bad

Fairly intuitive interface, really simple. Used to not be so great, but it has tremendously improved. Still lacking a few features, such as direct access to Aeroplan, but other than that it’s pretty good.

Developer Response ,

Thank you for your positive feedback! We release updates to the app every 3-4 weeks, with each update including new features, enhancements, and bug fixes.

You can look forward to more Aeroplan features in the app when the new frequent flyer program becomes available later this year.

You can learn more about the program at https://aircanada.com/loyalty

jsonlinter ,

Is this app done?

REVISING TO A 1 out of 5.

This app is so bad that you will receive a notification on your iPhone that a flight schedule has changed. BUT open the app and there will be no such alert (there is no alert screen) and the flight in your itinerary will still show...the old schedule. Quit the app and restart, same thing, no update. IF ANYTHING THE APP SHOULD ALWAYS SHOW THR CORRECT INFORMATION. The right way to build an app is for it to pull updates the second you relaunch it or pull down from the top to refresh or for Pete’s sake offer a button that says “Check for updates.” No idea what Air Canada is doing.

And the little bell at the top. That should not lead to a setting. Those go in “Settings.” That bell icon should lead to, wait for it...Alerts (seen and unseen).

Absolutely unacceptable.
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Seriously, it’s like they got half way through making this app and then kind of gave up and embedded a web view to finish it off. My boarding passes don’t show up in the app even after checking in. You can’t add your pass to the wallet unless you long click on the link? You can only retrieve your pass by going back to check in where it then tells you you’ve already checked in (duh) and then gives you the option to view your pass! Thing is, that looks like a call each time to the internet so if you’re phone for whatever reason doesn’t have a signal at the gate...

Like how is this considered version 5 of an app when I don’t see it as version 1?

Developer Response ,

RESPONSE TO AN EARLIER REVIEW (Sep 8, 2020):

Thank you for your feedback regarding check-in and boarding pass.

After you've checked-in (using the app), the boarding pass becomes available in the app and can be found at the bottom of every screen for quick and easy access. Boarding passes stored in the app are also available offline. You shouldn't need to retrieve them through the check-in window.

The app will also automatically attempt to retrieve boarding passes if your booking is saved in the app (in Trips), but you can manually add your boarding pass to the app by following these steps: From 'Home' tab, press the menu button in the top left corner, then press 'Boarding passes'. From the 'Boarding passes' screen, press 'Add boarding pass' and provide your booking reference number and last name, then press 'Add'.

We'll be making some improvements in this area over the next few releases, but in the meantime - let us know if the steps listed above worked for you.

Questions? Write us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.


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FOLLOW UP (Oct 5, 2020)

Thank you for your updated feedback regarding the app.

At every app start, the app automatically pulls/fetches the latest information for all bookings in the app, as well as retrieves updates for flight status, and Aeroplan profile if you're logged in. This means that a few seconds after the app starts, it is always showing the latest and correct information for your booking, flights, and profile.

To let you know that everything updated correctly (or not), we display the last updated time on all screens which pull information from these backend systems. Look for the "Updated less than a minute ago" messaging, which usually appears near the top of the screen. If this information cannot be updated, then you'll see a different message, such as "Updated more than an hour ago".

Even with the tips we provided earlier, it sounds like the app isn't working as well as expected for you. We're sorry to hear that. In our earlier reply, we asked that you kindly reach out by email - but we haven't received anything from you yet.

If you have suggestions for improvement, found a bug, would like some help troubleshooting or just need someone to talk to about the app then please write us at mobile@aircanada.ca, and include "App Store Review from jsonlinter" in the subject line, so that we can follow up.


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FOLLOW UP (Oct 19, 2020)

Hello jsonlinter, we still haven't heard from you! Get in touch anytime by writing us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.

DAWApp ,

Great improvements!

Now that Aeroplan is integrated into the App, everything Air Canada is together in one place. So much easier. Looking forward to a better check-in process, and maybe to manage my reservations directly in the App.

App Privacy

The developer, Air Canada, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Air Canada
Size
227.1 MB
Category
Travel
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French

Age Rating
4+
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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