MACU Mobile Banking 4+

MACU are you listening? The star rating is false

1st these ratings are as far back as 9 years ago making 4.7 not valid for this new app. I read 10 bad to 1 good.
MACU needs to really look at this app. It has serious issues. My phone is a little older iPhone 6 but it does not have issues with any apps but this one. It has log out issues and freezes. Have talked to many and reported to Mountain America. I have to delete the app and reload almost every time I log in which is several times a day. Please everyone we need to give MACU our feedback. I like the credit union and I think this app could be good but tight now it is BAD!!!! Can’t log out, failure to authenticate, screen freezes during log out, rolling dots that never end. Etc
I would love to see them put it back to the old app until they can resolve the issues instead of trying to change the wheels on a moving vehicle. I would also like to see some of the old options we had like a drop down that remembers all your accounts so you don’t have to type in a user name every time. Please please fix this.

Developer Response ,

Hi, rich1km. We are very sorry to hear that you are having this many issues with our new application. We have applied several updates that should help with the stability of the app and it's features. We recommend making sure you are using the latest version. If you are still having issues logging in and using the features, please call us at 1-800-748-4302 so we can look into these problems further for you.

A Major Improvement From The Old App

I am a full-time Security Engineer for MACU and have been conducting penetration testing on this app since December 2019 (long before it was made public yesterday). MACU contracted with a reputable vendor (different from our previous mobile app vendor) to create this app. Not only has MACU allowed myself and another coworker to perform thorough penetration testing for so many months, but we also hired a third party top-notch security expert to perform his own security analysis and review. With confidence I can say that I’m much more pleased with this app than our old one. I won’t pretend that there aren’t minor issues that don’t need attention. There is work actively being done to fix those small inconveniences. I’d just like to say that I’m much happier with this app and the security mindset and related features that it brings to the table. I’d highly recommend it to anyone else out there!

App is very buggy

I wish I could give this a higher review but I use it very consistently for my business account and the app is filled with bugs!!!

When I am trying to deposit mobile checks it only works about 8 out of 10 times. It will all of a sudden just stop working and give an error that says “try again”. It’s been happening for over a year like this. I deposited about 30 checks a week for my job so this gets very annoying 😩.

My other major complaint is that in the former app I could link my business and my personal accounts together and deposit checks into my business account when signed into my personal account. With this new app they do not allow you to deposit checks into your business account even when they are linked together so you have to keep signing out and signing back in. Which is very time consuming and annoying. I understand the safety feature of not allowing someone to withdraw money but allowing them to deposit should be a given if the accounts are linked. I wish they would fix this.