Fido My Account

Name: Fido My Account
Rating: 4.2 (1001 reviews)
Author: Fido Solutions Inc.

Track data usage & pay bills

Only for iPhone

Free · Designed for iPhone

1K Ratings
Ages

4+
Years
Category

Utilities
Developer

Fido Solutions Inc.
Language

EN
+ 1 More
Size

159.8
MB

iPhone

Fido connects Canadians through its amazingly fast LTE network, delivering seamless connectivity and lightning-fast speeds for all your needs. Get the Fido My Account app so you can manage your account and services, it’s never been easier. Track your data usage with Data Bytes™, set wireless alerts, make secure payments, and access your account safely anytime, anywhere. Stay on top of your plan and usage Quickly check your plan details, upgrade options and account balance. Compare rates, review other plans and select add-ons to customize your services. You can also upgrade your device or check eligibility directly in the app. Track data usage and set alerts Keep an eye on your data usage with real-time tracking and set up notifications to avoid going over your data. Staying within your plan and budget has never been simpler. Manage SIM and eSIM • Activate, swap or manage your SIM or eSIM directly in the app. • Manage your family’s mobile lines all in one place to keep everyone connected. 24/7 support anytime you need it • Get support whenever you need it with our robust selection of support articles. • Chat with our virtual assistant, always ready to help. Data Bytes™ – 5 Extra Hours of Data • Get 5 extra hours of data each month on select Fido Pulse™ plans! • Activate 1 free hour of data, 5 times a month, with a simple shake of your phone in the Fido My Account app. • Stream, share and surf worry-free—no WiFi needed! Travelling • If you’re travelling out of the country or province you can check travel options and features on your plan • Choose when to hold or suspend your service for a short while, if you’re going out of town. Exclusive Rogers Bank offers – available for Fido customers too • Discover special offers from Rogers Bank directly through the app. • Earn unlimited cash-back rewards with Rogers Red Mastercard, on all your purchases, redeemable anywhere Mastercard is accepted. Enjoy the benefits of no annual fee and get rewarded for everyday spending. Customize add-ons and services • Choose the add-ons you need, like extra data, long distance and voicemail. • Change your number or add roaming options to match your plans. Track orders and stay updated • Track your orders in real-time • Stay informed with our “What’s New” section to learn about the latest app features. • Secondary users can use the “guest login” with their mobile number to view usage and manage their line. Why choose the Fido MyAccount app? • Manage account and services: pay bills, check mobile data usage and set wireless data alerts • Secure login: safe and easy access to your account • Plan and add-ons: check plans, upgrade options, and customize add-ons • Device upgrades: upgrade your device or check eligibility • SIM/eSIM: activate or swap your SIM or eSIM seamlessly in the app • 24/7 support: get help anytime with our virtual assistant • Travel options: manage roaming and travel settings on the go • Exclusive Rogers Bank offers • Family management: manage all your family’s lines in one place Download the Fido My Account app today to manage your Fido account and services right at your fingertips and stay connected wherever you go. Love us? Give us a follow on social: https://www.facebook.com/Fidomobile https://www.instagram.com/Fidomobile https://x.com/Fidomobile Learn more at https://www.Fido.ca/

Ratings & Reviews

4.2

out of 5

1K Ratings

Moving between different numbers
11/08/2019

Arminch
Moving between different numbers has some problem I think. First it needs to log in while you have logged in before! Second when you log in, you are guided through first page of previous number and then you can choose to go to other numbers information. It is somehow hard and meaningless! I believe it should be done just by one tap, not several steps!

Developer Response
Thank you for your feedback! We're always working on improving the app experience. - Nick
Moving between different numbers
11/08/2019

Arminch

Moving between different numbers has some problem I think. First it needs to log in while you have logged in before! Second when you log in, you are guided through first page of previous number and then you can choose to go to other numbers information. It is somehow hard and meaningless! I believe it should be done just by one tap, not several steps!
Developer Response 11/19/2019
Thank you for your feedback! We're always working on improving the app experience. - Nick
Still 12 hour delayed
04/04/2019

Oiiiiiiiiiiiishi
I have an IPhone with talk and data plan. I had updated the Fido app several times for real-time update feature, but still the app updates my mobile data usage every 12 hours...

Developer Response
Hey! If you have a talk, text, and data plan then usage should be in real-time. If you have an older plan where data is a separate add-on usage will be delayed by 12 hours. Depending on the situation, send us a message on Facebook or Twitter and we'll help out! - Nick
Still 12 hour delayed
04/04/2019

Oiiiiiiiiiiiishi

I have an IPhone with talk and data plan. I had updated the Fido app several times for real-time update feature, but still the app updates my mobile data usage every 12 hours...
Developer Response 04/04/2019
Hey! If you have a talk, text, and data plan then usage should be in real-time. If you have an older plan where data is a separate add-on usage will be delayed by 12 hours. Depending on the situation, send us a message on Facebook or Twitter and we'll help out! - Nick
Won’t open!
06/22/2019

Andi Sa
I don’t know what has happened to this app lately but I have not been able to open it and see my balance in days. It’s frozen on the first loading screen and never loads. Further I can’t long into my account either. Weird. All I want to do is view my balance and pay it. I do paperless so accessing my account is important. It wasn’t always this way. I made some account changes but nothing that shouldn’t let me view my updated balance. So frustrating to have to call now to figure it out.

Developer Response
Hey! Can you update the app and let us know if this persists? - Nick
Won’t open!
06/22/2019

Andi Sa

I don’t know what has happened to this app lately but I have not been able to open it and see my balance in days. It’s frozen on the first loading screen and never loads. Further I can’t long into my account either. Weird. All I want to do is view my balance and pay it. I do paperless so accessing my account is important. It wasn’t always this way. I made some account changes but nothing that shouldn’t let me view my updated balance. So frustrating to have to call now to figure it out.
Developer Response 08/29/2019
Hey! Can you update the app and let us know if this persists? - Nick
App has been under maintenance for 2 days
11/08/2020

Kahtras
I want to activate the 5 extra hour feature but can’t since the app has been under maintenance for 2 days. I have to spend my current data. There’s no other way to activate it anywhere else either. Clearly shows how reliable Fido services are when they can’t even fix their own app in 2 days

Developer Response
Hey, we do sometimes have to schedule a maintenance to make sure the app runs smoothly. We're sorry for any inconvenience it may have caused! - Nick
App has been under maintenance for 2 days
11/08/2020

Kahtras

I want to activate the 5 extra hour feature but can’t since the app has been under maintenance for 2 days. I have to spend my current data. There’s no other way to activate it anywhere else either. Clearly shows how reliable Fido services are when they can’t even fix their own app in 2 days
Developer Response 01/03/2021
Hey, we do sometimes have to schedule a maintenance to make sure the app runs smoothly. We're sorry for any inconvenience it may have caused! - Nick

You asked for it! Introducing a new way to shop. Find your favourite add-ons in one place with the new Shop tab. Travelling abroad? Grab a Travel Pass. Need more data? Add it in seconds—right in the app. We appreciate you using our app. Leave us a comment and let us know how we're doing. Check out the latest features, download our app.

Version 4.50.0

Dec 12

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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Ratings & Reviews

What’s New

Version 4.50.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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