Cars.com - New & Used Cars 4+

TMI

When it works, it's great! Too bad it only works about 10% of the time. Crashes more often and works more slowly than any other app I have ever tried. Maybe the volume of information they provide is just too much for my little phone to handle.
UPDATE: Not sure whether it was an upgrade to the software, or the fact that I got a new phone, but for the past several months (other than having the app freeze when you first open it, presumably while it is connecting to the remote servers) there has been no instability or any other issues. So, to quote myself, "When it works, it's great!"
UPDATE 2: Really wish they would re-develop the app for iPad. Nice that the old version still functions. It’s just kind of odd to view because the iPad version looks as though you have set your phone on top of your iPad screen.

Developer Response ,

Hi Nobellnate, thank you for taking the time to review the Cars.com App. We appreciate all the feedback. Here are a few things you can do to make sure your app is working at it's peak. If you don't have the most recent update, check your app store to update. If you still notice any glitchiness, try deleting the app and adding it back in. This fixes any type of issues related to cache. Let us know if this was helpful. Also, we understand the frustration for the iPad, but at this time we have no upcoming updates, but we will keep you and all our great iPad users in the know soon as we do. Thank you and have a great rest of your day!

Making car buying even more of a headache

If they would simply put the necessary fixes into the app, this would be invaluable. But pictures never load, and the sorting of info is terrible. It must be the method the sellers input info that doesn’t get detected when you filter. If you choose you want a sunroof, well it will narrow down 500 vehicles to 10. But if you don’t filter that way, there are waaaay more vehicles that actually have a sunroof than it showed through the filter. So you’re forced to manually search through hundreds of vehicles, and pray to God a picture will load showing whether it has the features you’re looking for or not. There is also a tooooon of shady business practices done by dealers here. They consistently mis label vehicles, say they have features they don’t, and out ridiculously low prices ($1000 on a brand new vehicle) just to get them to show up in every search. It’s clear this company is just collecting money from the sellers, and pocketing it. The app has been this way for years, it’s nothing new. Autotrader has its own issues, but it does at least work the way you’d expect it to.

The ups and downs of ever changing software!

I use this app daily for the past 6 years. I’ve seen it improve to the point of being a useful tool and then it goes the wrong way. I’m wondering if they are using a different software company? Anyway the most effective tool for me is the filter/features after defining the make and model. Currently the most popular vehicles in the US are pickups, SUV’s and crossovers. The software does a pretty good job on SUV’s and crossovers. However, on pickups the features options available are missing some very important options. First, on half ton pickups we need an option of long or short bed. For example, the f-150 crew cab can be configured in 5.5 bed or a 6.5 bed. If I want to find a 6.5 bed, I’m SOL and will have to look at every single truck to find the few 6.5’ beds out there. It would also be nice to specify max trailer tow options or max payload options. These are important options and should be part of the options list.

Developer Response ,

Hi BLT41567! Sorry to hear you feel this way. All updates to the Cars.com app are done in-house, so we love hearing feedback from our users on how to improve it! The issue of duplicated MSRP has since been resolved, and you should now be able to see all prices from the search results page. There are currently no plans to return the images to their previous size, but it's definitely something we can consider. As far as the F150's, we are constantly working to improve the data quality and accuracy for the listings diplayed, and hope you'll have a better experience with this in the future. Please let us know if you have any other feedback, and thanks for using Cars.com!