Focal & Naim

Name: Focal & Naim
Rating: 2.1 (227 reviews)
Author: Naim Audio Ltd

Music

Free · Designed for iPad

227 Ratings
Ages

9+
Years
Category

Music
Developer

Naim Audio Ltd
Language

EN
+ 11 More
Size

341.6
MB

The Focal & Naim app gives you total control of your entire Focal & Naim ecosystem. It brings streaming, radio, and your personal music library together in one beautifully simple interface. Your Focal & Naim Account Create your free account to register your products, access local Internet Radio, and receive exclusive benefits such as extended warranties and enhanced customer support. Seamless Setup Ready your new Naim & Focal devices with our intuitive product setup process. Total Control Manage every aspect of your system — speakers, streamers, and settings — all from your phone or tablet. Whole-Home Sound Stream music perfectly in sync across rooms or set a unique mood in each of your spaces with Naim Multiroom technology. Stream Without Limits Access high-resolution playback up to 24-bit/96 kHz from your favourite streaming services. Enjoy thousands of internet radio stations, including Naim Radio, now also available locally on your mobile device. Tailor Your Experience Fine-tune your speakers to your room with ADAPT™ technology, adjust EQ, lighting, and noise cancellation for Focal Bathys headphones, or personalise settings across the Naim Mu-so range. Stay Connected Anywhere Control playback from your wrist with Apple Watch support. Version 8.0 also adds CarPlay integration, bringing high-fidelity Internet Radio straight to your car. Compatible with all current Focal & Naim network-connected music players (some legacy products not supported).

Ratings & Reviews

2.1

out of 5

227 Ratings

Ok till it broke
11/11/2019

overkill303
I’ve had my speaker for a few weeks now. I set it up pretty easily when I got it. The app has some UX issues, especially around joining networks where if you pick a different network than the default it will not give you the chance to name the speaker. If you accidentally swipe down during setup it will dismiss the setup screen and leave you in limbo. But the biggest issue is that today I changed my network password and reset the speaker to set it up again. It gets to the part where it asks you for your country and then the app crashes. This leaves the speaker not set up. I reset it and tried again, same result. This might be because of the new iOS update. Hopefully Naim will fix the app soon! The hardware itself is amazing, but it’s a paperweight until they fix the app. I can’t even stream to it.

Developer Response
Hi Gerry, If we can help with setup of your system please contact us on;- support@naimaudio.com and we will be very happy to assist.
Ok till it broke
11/11/2019

overkill303

I’ve had my speaker for a few weeks now. I set it up pretty easily when I got it. The app has some UX issues, especially around joining networks where if you pick a different network than the default it will not give you the chance to name the speaker. If you accidentally swipe down during setup it will dismiss the setup screen and leave you in limbo. But the biggest issue is that today I changed my network password and reset the speaker to set it up again. It gets to the part where it asks you for your country and then the app crashes. This leaves the speaker not set up. I reset it and tried again, same result. This might be because of the new iOS update. Hopefully Naim will fix the app soon! The hardware itself is amazing, but it’s a paperweight until they fix the app. I can’t even stream to it.
Developer Response 11/21/2019
Hi Gerry, If we can help with setup of your system please contact us on;- support@naimaudio.com and we will be very happy to assist.
Terrible
11/15/2023

MementoDude
This app is hands down the most terrible I’ve ever had to use. I’ve had numerous connectivity problems when trying to configure my MuSo Qb2 in the past but today’s experience beat them all. I had to connect the MuSo to a new wifi network so had to reconfigure using the app. Whatever I tried, the app on my iPad could not find the MuSo. Eventually the app on my iPhone did. Once reconfigured i.e. connected to the new wifi, neither the app on my iPhone nor iPad could find the MuSo. I rebooted both devices. I reinstalled the app on both devices. Eventually, my iPad showed my MuSo. But when I clicked it to start configuring radio stations, the configuration screen briefly shows but then the network configuration immediately took over. And keeps doing so. No way to get to the MuSo’s actual app. My iPhone app still didn’t find the MuSo. I powered the MuSo off/on and eventually the app did see the MuSo. But when selecting it to configure radio stations, the same thing happens as with the iPad app: the wifi configuration immediately takes over. And so here I am, with an expensive hi-tech audio device that can only play stations that Naïm selected for me because the app doesn’t allow me to change those settings.

Developer Response
Hello,Thank you for your feedback on our app. Our software team are always working hard to make improvements to the usability of the app. In this case it does sound like a potential technical issue that we would like to help you resolveIf you would like us to help you out with this, please email our technical support team at support@naimaudio.com with the subject line "APP SUPPORT".
Terrible
11/15/2023

MementoDude

This app is hands down the most terrible I’ve ever had to use. I’ve had numerous connectivity problems when trying to configure my MuSo Qb2 in the past but today’s experience beat them all. I had to connect the MuSo to a new wifi network so had to reconfigure using the app. Whatever I tried, the app on my iPad could not find the MuSo. Eventually the app on my iPhone did. Once reconfigured i.e. connected to the new wifi, neither the app on my iPhone nor iPad could find the MuSo. I rebooted both devices. I reinstalled the app on both devices. Eventually, my iPad showed my MuSo. But when I clicked it to start configuring radio stations, the configuration screen briefly shows but then the network configuration immediately took over. And keeps doing so. No way to get to the MuSo’s actual app. My iPhone app still didn’t find the MuSo. I powered the MuSo off/on and eventually the app did see the MuSo. But when selecting it to configure radio stations, the same thing happens as with the iPad app: the wifi configuration immediately takes over. And so here I am, with an expensive hi-tech audio device that can only play stations that Naïm selected for me because the app doesn’t allow me to change those settings.
Developer Response 11/27/2023
Hello,Thank you for your feedback on our app. Our software team are always working hard to make improvements to the usability of the app. In this case it does sound like a potential technical issue that we would like to help you resolveIf you would like us to help you out with this, please email our technical support team at support@naimaudio.com with the subject line "APP SUPPORT".
Won’t Connect to the Internet
04/11/2021

Skkywlk
I ordered a Naim because of the brand’s reputation. Like other reviewers have stated, it simply will not connect to the internet. I have tried using the program to set it up on an iPhone 12 Max, a Samsung 20 Ultra, an iMac Pro and and a new MacBook Pro. The program will go so far, and finally says “Unexpected Error”. I even have 2 networks and have tried it with both. Same thing. I get so far on the app and then nothing. My WiFi is Google Fiber and is extremely fast, so pretty sure it’s not the WiFi. I have now spent almost a day on it. I am so frustrated that I am returning it for a refund. A simple WiFi connection has to be this convoluted? I have never in 30 years had this issue with any other program or product. How tough can this be? A lot of other companies have this down to a science.The WiFi is fine. It worked flawlessly on the Devialet unit it was replacing and every thing else that is connected it it, except the Naim. I am on Goodge Fiber and Orbit WiFi 6, which is backwards compatible to 2.4. The same errors are received on a PC laptop and Apple laptop. You will find several examples of the same issues with a Google search.

Developer Response
Hi there, Since the launch of iOS 14 and all its follow-ups, there have been many connection issues specifically centered around Airplay. Please ensure you are using the latest iOS update and then uninstall and re-install the Naim app. As its happening on your Samsung (Android) device too then I believe some network investigation is required. Please get in touch on support@naimaudio.com and let's see if we can help - including some remote network diagnostics. Thanks, Naim Support
Won’t Connect to the Internet
04/11/2021

Skkywlk

I ordered a Naim because of the brand’s reputation. Like other reviewers have stated, it simply will not connect to the internet. I have tried using the program to set it up on an iPhone 12 Max, a Samsung 20 Ultra, an iMac Pro and and a new MacBook Pro. The program will go so far, and finally says “Unexpected Error”. I even have 2 networks and have tried it with both. Same thing. I get so far on the app and then nothing. My WiFi is Google Fiber and is extremely fast, so pretty sure it’s not the WiFi. I have now spent almost a day on it. I am so frustrated that I am returning it for a refund. A simple WiFi connection has to be this convoluted? I have never in 30 years had this issue with any other program or product. How tough can this be? A lot of other companies have this down to a science.The WiFi is fine. It worked flawlessly on the Devialet unit it was replacing and every thing else that is connected it it, except the Naim. I am on Goodge Fiber and Orbit WiFi 6, which is backwards compatible to 2.4. The same errors are received on a PC laptop and Apple laptop. You will find several examples of the same issues with a Google search.
Developer Response 04/11/2021
Hi there, Since the launch of iOS 14 and all its follow-ups, there have been many connection issues specifically centered around Airplay. Please ensure you are using the latest iOS update and then uninstall and re-install the Naim app. As its happening on your Samsung (Android) device too then I believe some network investigation is required. Please get in touch on support@naimaudio.com and let's see if we can help - including some remote network diagnostics. Thanks, Naim Support
Update to previous review
12/25/2019

Xtbn
It has been about 9 months since my previous review. I’ve since realized the song option I talk about below either has been fixed, or it’s an option that has been added. Either way, thank you Naim for addressing me personally and answering my query. I’ve raised my review to three stars.Also, I’ve had a lot less issues than before, I’m assuming glitches have been worked on and for that I also thank you.I’ve noticed that just like a computer, most issues go away when you unplug it and plug it back in.So why not more than three stars? Because it’s still not as smooth as using the Tidal app directly. Of course I don’t use the tidal app directly because I don’t want to lose sound quality through Bluetooth.(Previous review)It’s a constant struggle to get Tidal and Naim to work harmoniously. The latest issue is that it will say, “ready” except it will not play whatever you choose. Also. Naim, if I click on a song and nothing is playing, it means I want that song to play. Why does it open a drop down every time to see if I want to play it next or queue it. I have a $10,000 music room setup (and I know it’s low compared to other Naim equipment owners) and I can’t even stream one song without having issues. It’s embarrassing!I currently use this app on my iPhone and I have a Naim Atom.Issues not as bad with the Muso.Please fix it!

Developer Response
Hi, you can use "Settings > Other settings > Tap for options" to control if you see the popup menu when you tap a track or if it plays immediately without showing the menu. If you are still having trouble playing TIDAL content then please contact support@naimaudio.com and we can help trouble shoot it with you. We are back on 2nd Jan 2020.
Update to previous review
12/25/2019

Xtbn

It has been about 9 months since my previous review. I’ve since realized the song option I talk about below either has been fixed, or it’s an option that has been added. Either way, thank you Naim for addressing me personally and answering my query. I’ve raised my review to three stars.Also, I’ve had a lot less issues than before, I’m assuming glitches have been worked on and for that I also thank you.I’ve noticed that just like a computer, most issues go away when you unplug it and plug it back in.So why not more than three stars? Because it’s still not as smooth as using the Tidal app directly. Of course I don’t use the tidal app directly because I don’t want to lose sound quality through Bluetooth.(Previous review)It’s a constant struggle to get Tidal and Naim to work harmoniously. The latest issue is that it will say, “ready” except it will not play whatever you choose. Also. Naim, if I click on a song and nothing is playing, it means I want that song to play. Why does it open a drop down every time to see if I want to play it next or queue it. I have a $10,000 music room setup (and I know it’s low compared to other Naim equipment owners) and I can’t even stream one song without having issues. It’s embarrassing!I currently use this app on my iPhone and I have a Naim Atom.Issues not as bad with the Muso.Please fix it!
Developer Response 12/24/2019
Hi, you can use "Settings > Other settings > Tap for options" to control if you see the popup menu when you tap a track or if it plays immediately without showing the menu. If you are still having trouble playing TIDAL content then please contact support@naimaudio.com and we can help trouble shoot it with you. We are back on 2nd Jan 2020.

- Improvements to languages - Fixes an issue where Radio may not resume after a phone call - Fixes an issue where custom radio stations may not show in favourites - Fixes an issue where USB storage might not show all contents - Improves compatibility of System Automation control from Apple Watch - Plus many other improvements and fixes

Version 8.0.1

Dec 11

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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