This version of the SW and BG parks app is miles better than the last but i have two complaints. 1) The wait times.They are so all over the place and not reliable, it is so frustrating to not be able to count on the app to provide accurate or timely updated data to show how long waits are in the park. The app says one thing and then when you get to the ride it’s another. Please please please get this corrected.2) Old tickets not being removed.So this might be a personal issue but I went to guest services and was told my old expired passes would drop off and they have yet to do so. In order to use my pass through the app i have to scroll through my purchase history and find my AP purchase that way instead of on the My visit tab. It is super annoying because every park purchase that requires separate tickets + my old expired passes are all there. How can i fix this so only my current pass is on the app and not the old expired ones connected to my account?

I have no clue how this app is ranked so high. I have not been able to sign in for months even after resetting my password, contacting support… nothing. Im basically told “yea we’re not sure why it’s doing that…” They tell me to delete the app, reinstall it and reset my password. I’ve don’t all those things 100 times and yet nothing. It makes trying to navigate the park impossible since we have no way of seeing what’s open, wait times, etc. I can sign in online just perfectly fine, but the app will not let me. However I guess it doesn’t really matter as when it was working, nothing in the app was accurate anyway. Wait times are posted for rides when they feel like it, and when they are, there are not even close to correct. At Seaworld I was standing in front of Infinity falls, and it was 120 minutes. On the app it was 15 minutes. It’s like somebody posts times at opening and then doesn’t touch them again for the rest of the day. I was glad I bought annual passes because the value for the price was so good, but after the last few months I’m seeing exactly why. Trash overflowing at the parks, the showers at Aquatica always disgusting, food terrible, service terrible. It’s been a long four months. I’m switching back to universal next year. Much more expensive but you get what you pay for at least.

This app used to be helpful. Now you can only look at the current day. You have to go to the website to do anything else. I’m going tomorrow and I’m still trying to figure park and show hours but I guess I won’t be able to until the morning. Worst update ever!!! So bad I actually took the time to write a review which I never do. I like some of the functionality but not at the cost of what they took away, please change it...make it a hybrid at least that has to be better. Right now it’s a waste of space on my phone. :(After visiting the park I can see where some of the updates are helpful. I don’t get on rides so wait times don’t help me. But since the stores changed A Lot having the new descriptions was helpful. I also figured out where the link to the website was in the app to do my future visit planning so I updating my rating. I also appreciate that feedback is being read and responded to so thanks for that!

When I first downloaded the app a couple of years ago it was nearly pointless. It didn’t even have a map it just routed you to a browser. 🙄They have fixed that! And you can find dining now and even see the menus. But it won’t tell you if it’s closed for the day. No listed hours for dining establishments. I have the platinum pass for me and my two boys and navigating the pass benefits is so obnoxious. I have to go to a browser and log in separately for each pass to redeem options. I still haven’t been able to figure out how to redeem our free animal interaction. It doesn’t show up online only in the kiosk but they said I have to book it a week in advance online but once again, it doesn’t show up online! I’ll have to go wait in line at customer service to do it I suppose. I hate that there is no schedule in the app except for the current day. If the park has closed for the day hours ago why not at least switch to the next day? But a full schedule would be best. Many guests plan ahead. Also the photo key would be so much more convenient if it was in the app. And I would love to hide my old expired annual passes. But they still show up. I also have the year long quick queue, it would be nice if that would show up next to my annual pass but instead it’s buried in all of my old purchases. I have to scroll back through months or receipts to find it. I really am hopeful that all of this is underway though! And I still love you seaworld!