myAudi 4+

I don’t know if is the app or the car but I’m a Audi E-tron 2022 customer, I’m having a problem to charge the car and also to schedule charging times an example I charge my car overnight from 12:00am to 7:00am leaving time 7:00am and the schedule timer isn’t working I fixed the string on my car scheduling a personalized schedule for my home and still the same, I went to my preferred dealer The Collection Audi and the service advisor says that the car was ok and there’s no problem with the car, after the service the car still the same I can’t charge with the schedule I set on my preference now I have to set an alarm on my phone to go an conecta my car to the charger, please is there’s a problem with the app I need a resolution for that problem because is frustrating not getting the Benefit of schedule charging. Also I think that the app should have an option for off pick hours like another chargers.

Thank you for sharing your experience with the myAudi app. We regret to learn of the charging concern you've encountered and would like to review this further. In efforts to best assist, please reach out to our team at +1 800 822 2834 or email AudiTalk@audi.com.

As a brand new member of Audi community (1 week since the purchase) I really see how great the cars are. However, the app is just one huge disappointment. From day one the app refuses to show any information about my car on the screen besides useless stock pictures of the model. Whenever I try to press lock/unlock button or see other information it says service is deactivated and/or unavailable. The dealer failed to find a source of the problem, everything is registered, so they created a ticket with support. Two days later I called support myself, took me 2 hours (!!!) on hold before I got connected with an agent who simply took my information and supposedly created another ticket. No ETA, no service, no feeling that Audi is any way a luxury brand. 2 out of 10 for customer service and for the app. Reading other reviews I expect that developer’s response will be useless “Sorry for your experience. Please contact us by phone and/or email”

Update: 1 month later the app started to work. But it’s still useless. It doesn’t do anything except showing you fuel level and locking/unlocking the car. Notification about open windows are not sent, I have to manually open the app and press refresh button to realize the a window is open. Retarded.
And there is no option to start the vehicle.
What a useless thing.

Thank you for taking the time to share this experience with us. We recognize the frustration of having this ongoing concern, and not receiving an ETA for a resolution. We'll share this feedback with our team. For direct assistance, please call our team at +1 800 822 2834 or email AudiTalk@audi.com.

DO NOT PRE PAY for these features! If you want to try beyond the trial period only choose monthly plans. Contrary to what it says in the literature the services are not refundable or transferable. And they are terrible as you can see in other reviews.
You can’t choose Apple car play and use WiFi. The news and weather are just so bad it’s silly. While the maps in the car is beautiful I wouldn’t pay for it when it free so on your mobile device. Most importantly there are no useful features in the myAudi app. I recently parked at the airport for a week long trip. I checked in on my etron and it said that my window was down. I worried about my car for the whole trip. When I got back the window was up. Contrary to literature there is no trip planning that guides you through charge points. You have to use the electrify America app to get the charger address and then set that in the navigation. I feel the materials presented on the Audi website don’t accurately explain all of this information. There is also no customer solution when the services fail as they are now
Response to developer response!
I did call the 800 number and was told to download some other (nonAudi) navigation app. The most recent update does not work and while the telephone app map now allows you to include a charging stop in your plans it does not work when you send the trip plan to the car.

Thank you for reaching out and providing your feedback on the myAudi app, we apologize for the experience thus far. We want to ensure that the app is up and running for you, can you please reach out to our specialized team at +1 800 822 2834 or by email at AudiTalk@Audi.com? We appreciate the opportunity to resolve this for you and will be certain to share your feedback with our app development and Audi Connect team.