A. O. Smith

Name: A. O. Smith
Rating: 1.3 (424 reviews)
Author: A. O. Smith

Utilities

Free · Designed for iPad

424 Ratings
Ages

4+
Years
Category

Utilities
Developer

A. O. Smith
Language

EN
+ 1 More
Size

32.5
MB

With constant remote monitoring and helpful tools designed just for professionals, the A. O. Smith Mobile App features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Whether for your home or your business, the iCOMM platform offers you peace of mind. Designed for Professionals XPERT Water Heater Selection Tool Provides personalized recommendations to help you identify the best options for your customers. iCOMM™ Connectivity Platform Stay connected to the water heaters you install to monitor your water heaters remotely and adjust temperatures and settings. Warranty Check & Product Cross-Reference Find the warranty status for an A. O. Smith water heater and get replacement suggestions based on the current brand and model. Designed for Homeowners iCOMM™ Connectivity Platform Stay connected to your water heater by monitoring temperature, schedules and more. Operation Mode Choose your ideal operating mode depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.

Ratings & Reviews

1.3

out of 5

424 Ratings

Needs Major Improvement
04/01/2022

heatherlynn1223
Maybe it’s because it’s so new, but this app is trash. Unless you have a rate plan with your electric company, you really can’t do much with the app. There’s a “schedule” feature, but all it does is “top your tank off with hot water” at whatever time you set it for. Dumb. Why not create a schedule feature where I can leave the temp at 95° all day when I’m not using it, and then set it to go up to a desired temp at a certain time for bath time, etc. To me, that’s what a schedule feature should do. I try to manually do this, but I’m updating several times a day, and sometimes I forget, then I have colder showers, or I’m paying extra to keep water hot all night when I’m not using it. And half the time, manually changing the temp on the app doesn’t work either. It will say “updating set point” and then when it updates, it’s the same temp I started with. This app definitely needs some hard work. For what I paid for the water heater I know y’all can afford to hire someone to work on this.

Developer Response
We appreciate your detailed feedback regarding the app's limitations and apologize for any frustration caused. Your suggestions for an improved schedule feature are valuable, and we'll certainly take them into consideration for future updates. We're actively working on enhancing the app's functionality to better meet your needs. Please ensure you have the latest app version, and if issues persist, contact our customer support at +800-527-1953. Thank you for your understanding and patience.
Needs Major Improvement
04/01/2022

heatherlynn1223

Maybe it’s because it’s so new, but this app is trash. Unless you have a rate plan with your electric company, you really can’t do much with the app. There’s a “schedule” feature, but all it does is “top your tank off with hot water” at whatever time you set it for. Dumb. Why not create a schedule feature where I can leave the temp at 95° all day when I’m not using it, and then set it to go up to a desired temp at a certain time for bath time, etc. To me, that’s what a schedule feature should do. I try to manually do this, but I’m updating several times a day, and sometimes I forget, then I have colder showers, or I’m paying extra to keep water hot all night when I’m not using it. And half the time, manually changing the temp on the app doesn’t work either. It will say “updating set point” and then when it updates, it’s the same temp I started with. This app definitely needs some hard work. For what I paid for the water heater I know y’all can afford to hire someone to work on this.
Developer Response 11/29/2023
We appreciate your detailed feedback regarding the app's limitations and apologize for any frustration caused. Your suggestions for an improved schedule feature are valuable, and we'll certainly take them into consideration for future updates. We're actively working on enhancing the app's functionality to better meet your needs. Please ensure you have the latest app version, and if issues persist, contact our customer support at +800-527-1953. Thank you for your understanding and patience.
Mostly Featureless and Unpredictable
10/20/2023

GeneralPatton
First off, our family has used A.O.Smith products since I was growing up. I was always under the impression they made high quality equipment. Unfortunately when I bought a hybrid unit for the first time… This turns out not to be as expected… The app never seems to reconnect to the hot water heater after closing the app. I have to re-enter credentials every time I want to check on the status. It also won’t send an alert if the unit loses power which would be a simple monitor from the server end. It won’t give you the option to be alerted when it’s running or alert when it’s topped off… Speaking of servers, the one they are using to run this app is terrible and has been down for over a week with no access to the controller from the app. Now hear me out, these are obviously all 1st world problems and in the grand scheme of things very tiny. However when you pay a PREMIUM for a product expecting to be able to use the features you paid for, and then turns out to be as flaky as it is… makes you question whether or not you want to purchase any other product from them. And don’t get me started on the useless tech support phone number. I called 4 different times before I was able to land a decent technician. If you can read this before purchasing one of these hot water heaters, shop around. Hopefully there are more reliable brands out there.
Mostly Featureless and Unpredictable
10/20/2023

GeneralPatton

First off, our family has used A.O.Smith products since I was growing up. I was always under the impression they made high quality equipment. Unfortunately when I bought a hybrid unit for the first time… This turns out not to be as expected… The app never seems to reconnect to the hot water heater after closing the app. I have to re-enter credentials every time I want to check on the status. It also won’t send an alert if the unit loses power which would be a simple monitor from the server end. It won’t give you the option to be alerted when it’s running or alert when it’s topped off… Speaking of servers, the one they are using to run this app is terrible and has been down for over a week with no access to the controller from the app. Now hear me out, these are obviously all 1st world problems and in the grand scheme of things very tiny. However when you pay a PREMIUM for a product expecting to be able to use the features you paid for, and then turns out to be as flaky as it is… makes you question whether or not you want to purchase any other product from them. And don’t get me started on the useless tech support phone number. I called 4 different times before I was able to land a decent technician. If you can read this before purchasing one of these hot water heaters, shop around. Hopefully there are more reliable brands out there.
Garbage App
01/15/2024

Hobzac75
I was back and forth on deciding on a Rheem Hybrid or A.O. Smith. I went with the A.O. Smith because I have prior experience with them, they are supposed to be quieter, and more energy efficient. I should have looked at the app ratings too…This app is useless. Not even worth downloading. You’ll be changing everything at the water heater. This app doesn’t stay connected to the water heater. The couple features it has are pointless even when they do work. How about something that tells me it is operating? How about something that tells me what functions or functions are currently operating? Are the elements being used or is it just the heat pump? The schedule makes no sense. You set a schedule for the water heater to be “topped off”. What does that even mean!? It’s set to 120 deg. It should be 120 deg. What does topping it off mean?Very disappointing app for the premium you pay for the water heater. Makes you wonder if the water heater control unit is any good. It and the app are made by the same people….
Garbage App
01/15/2024

Hobzac75

I was back and forth on deciding on a Rheem Hybrid or A.O. Smith. I went with the A.O. Smith because I have prior experience with them, they are supposed to be quieter, and more energy efficient. I should have looked at the app ratings too…This app is useless. Not even worth downloading. You’ll be changing everything at the water heater. This app doesn’t stay connected to the water heater. The couple features it has are pointless even when they do work. How about something that tells me it is operating? How about something that tells me what functions or functions are currently operating? Are the elements being used or is it just the heat pump? The schedule makes no sense. You set a schedule for the water heater to be “topped off”. What does that even mean!? It’s set to 120 deg. It should be 120 deg. What does topping it off mean?Very disappointing app for the premium you pay for the water heater. Makes you wonder if the water heater control unit is any good. It and the app are made by the same people….
It’s basically false advertising at this point
Sep 16

nitrodude10
iPhone 15 pro with up-to-date software. Downloaded the app and created account. Successfully verified email. Tried to register serial number for heater and met with “unexpected error”. Tried again and it now says the heater has already been registered but it doesn’t show up on my dashboard. Great. Closed the app and tried to sign in, now met with “unexpected error” again and can’t even log back into the app. The iCOMM app does the same exact thing and you can’t even get logged in. I have never seen a set of apps perform so badly from a base fundamental level. What’s even the point? Advertising app connectivity and “sMaRt FuNcTiOnS”is just straight up false advertising because it’s completely unusable with this system. Seems like the apps were built just to harvest email and phone numbers to sell…
It’s basically false advertising at this point
Sep 16

nitrodude10

iPhone 15 pro with up-to-date software. Downloaded the app and created account. Successfully verified email. Tried to register serial number for heater and met with “unexpected error”. Tried again and it now says the heater has already been registered but it doesn’t show up on my dashboard. Great. Closed the app and tried to sign in, now met with “unexpected error” again and can’t even log back into the app. The iCOMM app does the same exact thing and you can’t even get logged in. I have never seen a set of apps perform so badly from a base fundamental level. What’s even the point? Advertising app connectivity and “sMaRt FuNcTiOnS”is just straight up false advertising because it’s completely unusable with this system. Seems like the apps were built just to harvest email and phone numbers to sell…

Deprecation warning.

Version 13.0.8

Oct 23

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Version 13.0.8

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