FSNB Mobile Banking 4+

I am a elite customer and most recently every time I use my card for online purchases it declines. Then charges me a dollar for the decline when I have over 3 grand in my account. This bank is so wild. At first it was good now it’s like when I use my card more they decline it. The rep said from her own words if I want to do larger purchases to add money to cash app or a prepaid card and do it that way to avoid the hassle of their sensitive system always flagging things. They will give a 24 hr exception when calling in to use your card without limits but dang.. unacceptable in my opinion.

Pretty much a basic bank looking for a come up off of customers. The personal accounts are easy to acquire only $5 to open. However, because as stated above this is a basic bank. They have to “review” everything. They even held a refund of mines because they wanted proof, when clearly the charge was already on my account and they refunded the difference. I’ve been a customer 5 months now and about a month ago I switched my business accounts to them. Now no one told me that business accounts get charged .20 per transaction rather debit or credit. .10 for ach deposits and withdrawals. It’s like really.. then one time I deposited a check into my personal account and they held it for 10 days and I was told after 2 days if it clears they can release it early. Which they did, which they also charged me $10 to do. How is this not a scam. How do you deposit my money put a hold on then charge me to get it “early”. When clearly I still had to wait 48 hours for it to clear and it did. It’s sad they they are building there company off the backs of people who support them. I’m seriously considering taking all my accounts back to Wells Fargo.

The app works as it should. I’ve never had issues with checking my balance and transferring money between accounts. I’ve been with this bank for about 10 yrs and I’ve been using this app for about 3 yrs.