Golden 1 Mobile

Name: Golden 1 Mobile
Rating: 4.8 (86101 reviews)
Author: Golden 1 Credit Union

Finance

Free · Designed for iPad

86K Ratings
Ages

4+
Years
Category

Finance
Developer

Golden 1 Credit Union
Language

EN
English
Size

135.9
MB

With the Golden 1 Mobile app, you can use your iPhone® to easily and securely: • Check your balance • Deposit checks • Pay your bills • Pay other people • Transfer funds • Find nearby Golden 1 ATM or branch locations It's easy, fast, and convenient. Get started by downloading our mobile app today. Log into the app using the same credentials you use to access Online Banking. If you have not signed on to Online or Mobile Banking, you can also enroll using your mobile device from the Sign Up button. USER FEEDBACK If you would like to send us your feedback or need technical support, please email us at: mbrsvc@golden1.com. ----- iPhone is a registered trademark of Apple Inc. Popmoney is a registered trademark of Fiserv, Inc., or its affiliates.

Ratings & Reviews

4.8

out of 5

86K Ratings

New update keeps crashing
05/08/2024

Jonah F.
Update as of 6/8/24: The app for the most part no longer crashes upon login or when using the majority of functions within it for me now! Huge win! However, the Zelle function causes the app to immediately crash, and Zelle itself won’t let me use their app because I’m supposed to be able to use it through the G1 app. So y’know, tad bit frustrating when trying to pay for services that only will take Zelle or cash and cash isn’t an efficient option in that moment /: Nonetheless gonna bump it up to 3 stars instead of the previous lower rating I had given it, but only three due to the current, new issue. I adore G1 as a bank/credit union, and have no intention of ever changing since I myself or those close to me have horrors with just about every other bank in the region, but would love to have a fully functioning app again someday 😭😭——————-Original review:Haven’t had too many issues with the app, but w/ the new update, it logs me in and then immediately crashes, so it’s kinda useless at the moment. I’ve even uninstalled and reinstalled to no avail

Developer Response
Oh no! Sorry for the trouble. We are working diligently to resolve any connectivity issues arising after the upgrade. Thank you for your patience.
New update keeps crashing
05/08/2024

Jonah F.

Update as of 6/8/24: The app for the most part no longer crashes upon login or when using the majority of functions within it for me now! Huge win! However, the Zelle function causes the app to immediately crash, and Zelle itself won’t let me use their app because I’m supposed to be able to use it through the G1 app. So y’know, tad bit frustrating when trying to pay for services that only will take Zelle or cash and cash isn’t an efficient option in that moment /: Nonetheless gonna bump it up to 3 stars instead of the previous lower rating I had given it, but only three due to the current, new issue. I adore G1 as a bank/credit union, and have no intention of ever changing since I myself or those close to me have horrors with just about every other bank in the region, but would love to have a fully functioning app again someday 😭😭——————-Original review:Haven’t had too many issues with the app, but w/ the new update, it logs me in and then immediately crashes, so it’s kinda useless at the moment. I’ve even uninstalled and reinstalled to no avail
Developer Response 10/26/2021
Oh no! Sorry for the trouble. We are working diligently to resolve any connectivity issues arising after the upgrade. Thank you for your patience.
It has some serious flaws
08/03/2024

scottfg
Although it performs its basic functions fine, It will only access so-called "primary" accounts. If you are like most numbers, you have multiple joint accounts and so to access your other accounts, you cannot use this app because it is only tied to the "primary" accounts. so for example, if you have a credit card account which is joint but not "primary", you must go login separately using your web browser to look at that account.! And from that account you cannot pay your credit card using funds in your open "primary" checking account, you must go back to the mobile app (or a separate login in your browser) then "push" the money from the primary account to the joint credit card. And while there is the ability to transfer from the mobile app to a non-primary account, it is only One Direction and you cannot see the balance in the other account from the mobile app. A few years ago when Golden 1 completely revamped its system it had promised to fix this. It didn't. Promised it would eventually fix it. It's been at least three years or more since then and they still have failed to fix it. This is a serious dysfunction for many members, but The Golden 1 which has become way too corporate doesn't seem to care.

Developer Response
We're sorry to hear that you've been experiencing issues with our app. We'd like to help you resolve this issue. Can you please provide more details about the problem you're facing and email these details to mbrsvc@golden1.com or call us directly at 877-465-3361?
It has some serious flaws
08/03/2024

scottfg

Although it performs its basic functions fine, It will only access so-called "primary" accounts. If you are like most numbers, you have multiple joint accounts and so to access your other accounts, you cannot use this app because it is only tied to the "primary" accounts. so for example, if you have a credit card account which is joint but not "primary", you must go login separately using your web browser to look at that account.! And from that account you cannot pay your credit card using funds in your open "primary" checking account, you must go back to the mobile app (or a separate login in your browser) then "push" the money from the primary account to the joint credit card. And while there is the ability to transfer from the mobile app to a non-primary account, it is only One Direction and you cannot see the balance in the other account from the mobile app. A few years ago when Golden 1 completely revamped its system it had promised to fix this. It didn't. Promised it would eventually fix it. It's been at least three years or more since then and they still have failed to fix it. This is a serious dysfunction for many members, but The Golden 1 which has become way too corporate doesn't seem to care.
Developer Response 08/09/2024
We're sorry to hear that you've been experiencing issues with our app. We'd like to help you resolve this issue. Can you please provide more details about the problem you're facing and email these details to mbrsvc@golden1.com or call us directly at 877-465-3361?
The app is forcing me to update my iPhone
11/02/2021

harms4eva
I am really disappointed that this app is now requiring iOS 13 or higher. I have an iPhone 7 Plus, and it works fine. But in order for me to use mobile banking, I have to now update the app that worked fine two weeks ago.I am going to have to update my phone to the latest version, which will cause it to slow down, and probably end up causing me to need to buy a new phone. I am very much against buying a new phone every 2 to 3 years, because of the problems it causes to our environment and to the child laborers who have to break down the old phones. There are toxic materials in iPhones so I try to use mine as long as possible.I really love Golden 1, but I have moved away from Sacramento. I guess I should find a different credit union with locations near me where I can make deposits, so I’m not reliant on my phone

Developer Response
We apologize for the inconvenience! Thank you for your feedback.
The app is forcing me to update my iPhone
11/02/2021

harms4eva

I am really disappointed that this app is now requiring iOS 13 or higher. I have an iPhone 7 Plus, and it works fine. But in order for me to use mobile banking, I have to now update the app that worked fine two weeks ago.I am going to have to update my phone to the latest version, which will cause it to slow down, and probably end up causing me to need to buy a new phone. I am very much against buying a new phone every 2 to 3 years, because of the problems it causes to our environment and to the child laborers who have to break down the old phones. There are toxic materials in iPhones so I try to use mine as long as possible.I really love Golden 1, but I have moved away from Sacramento. I guess I should find a different credit union with locations near me where I can make deposits, so I’m not reliant on my phone
Developer Response 11/03/2021
We apologize for the inconvenience! Thank you for your feedback.
App needs to actually work
09/27/2020

Islandwahine2208
Poor performance. Many times I have used the app only to find that clicking on certain features like transfer money will lock the app completely. I have to get out without even signing off and then re-enter the app to finish my banking needs. However if I try to transfer funds again after leaving the app and signing back in, it will lock once again forcing me to get out and sign back in again. Today I see the app has transactions posted but some, not all, of the transactions do not have the business to which the payment was made. It simply says posted date and the amount. Some of the transactions with no pay to name previously had pay to names just a few days ago, so why it suddenly disappeared does not make any sense. It seems to always be one problem or another with this app making it seem like Golden One needs a lot of work in many areas to compete with other credit unions. Everyone uses apps, it’s now a way of regular life. If Golden one cannot get their app to work properly and consistently every single time with no issues like Bank of America, or Citibank, it makes me feel very insecure about doing business with Golden One and I may have to take my business elsewhere.

Developer Response
Hi there, sorry for the inconvenience this has caused you. Our IT team has made fixes to the app. Please be sure to update the app to the latest revised version. If issues persist please call us at 1-877-465-3361.
App needs to actually work
09/27/2020

Islandwahine2208

Poor performance. Many times I have used the app only to find that clicking on certain features like transfer money will lock the app completely. I have to get out without even signing off and then re-enter the app to finish my banking needs. However if I try to transfer funds again after leaving the app and signing back in, it will lock once again forcing me to get out and sign back in again. Today I see the app has transactions posted but some, not all, of the transactions do not have the business to which the payment was made. It simply says posted date and the amount. Some of the transactions with no pay to name previously had pay to names just a few days ago, so why it suddenly disappeared does not make any sense. It seems to always be one problem or another with this app making it seem like Golden One needs a lot of work in many areas to compete with other credit unions. Everyone uses apps, it’s now a way of regular life. If Golden one cannot get their app to work properly and consistently every single time with no issues like Bank of America, or Citibank, it makes me feel very insecure about doing business with Golden One and I may have to take my business elsewhere.
Developer Response 10/01/2020
Hi there, sorry for the inconvenience this has caused you. Our IT team has made fixes to the app. Please be sure to update the app to the latest revised version. If issues persist please call us at 1-877-465-3361.

We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.

Version 25.1.30

10/08/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data