Mi Telcel

Name: Mi Telcel
Rating: 2.8 (2683 reviews)
Author: América Móvil

Utilities

Free

2.7K Ratings
Ages

4+
Years
Category

Utilities
Developer

América Móvil
Language

EN
+ 1 More
Size

257
MB

La app Mi Telcel es la manera más fácil de realizar recargas, pagos, compra de paquetes y de gestionar los servicios de tu línea sin necesidad de acudir a un Centro de Atención a Clientes. Está disponible para todos nuestros clientes con dispositivo iOS compatible. Descárgala, úsala y ahorra tiempo. Una vez que la descargues regístrate para acceder a todas las posibilidades que ofrece. Si aún no estás registrado, puedes utilizar Mi Telcel para realizar recargas y consultar tu saldo y consumo de Internet. ¿Tienes Plan de Renta? En la pantalla de “Inicio” te presentamos la información más relevante de tu línea; conoce tu saldo y fecha límite de pago. En la sección “Mi Cuenta” paga tu factura con tarjeta de crédito o débito, descarga tus facturas anteriores y consulta tu historial de pagos. En la sección “Servicios” puedes dar de alta/baja los Servicios Adicionales de tu línea y conocer Internet de las cosas. En la sección “Paquetes” puedes comprar paquetes de Internet, paquetes para viajar al extranjero y recargar saldo a amigos y familiares con tarjeta de crédito o débito. ¿Tienes Amigo de Telcel? En la sección “Inicio” te mostramos la información más relevante de tu línea, puedes contratar Paquetes de Internet y Amigo Sin Límite y, si ya tienes uno, te decimos cuál es y los MB disponibles. Consulta el detalle de tus saldos y realiza recargas con tarjeta de crédito o débito. En la sección “Servicios” puedes consultar tus suscripciones de Telcel y de Terceros. En la sección “Paquetes” también puedes recargar saldo, contratar paquetes de Internet.

Ratings & Reviews

2.8

out of 5

2.7K Ratings

System failure
08/21/2023

Campeche999
There is often a system failure without any follow up, I have automatic charges for prepaid and all the sudden it stopped charging. The app doesn’t update either, names of each plans are very confusing that doesn’t tell you what is included, that makes think they are designed to confuse people and to make them pay more for misleading names of each package which doesn’t mean anything by itself. Since there aren’t much competitors, they don’t improve anything or at least I haven’t seen for years

Developer Response
Sorry for the incovenience. We are already working to give solutios. Thanks for your comment, it helps us to improve.
System failure
08/21/2023

Campeche999

There is often a system failure without any follow up, I have automatic charges for prepaid and all the sudden it stopped charging. The app doesn’t update either, names of each plans are very confusing that doesn’t tell you what is included, that makes think they are designed to confuse people and to make them pay more for misleading names of each package which doesn’t mean anything by itself. Since there aren’t much competitors, they don’t improve anything or at least I haven’t seen for years
Developer Response 08/22/2023
Sorry for the incovenience. We are already working to give solutios. Thanks for your comment, it helps us to improve.
0.0 Stars for mi telcel
01/20/2025

NorCal NalyD
The only reason this app is rented at 2.7 stars is because employees of the company are giving it phony 5 star reviews. You should delete it from your phone asap. This company is crooked. The app page says English and Spanish but no way to get it in English. I bought a telcel chip from a telcel store, I paid for unlimited minutes for a month even though I’m only in Mexico for 14 days and it only worked on my iPhone for several hours and then it stopped with no explanation and no way to figure out why. I spent hours trying to fix it. Had to drive 10 miles to nearest telcel dealer. I was out of data. So I paid same amount of money, for the same unlimited data plan from before. No explanation. We’ll see if, and for how long it works this time.

Developer Response
Buen día. Queremos darte una pronta solución. Nos puedes ayudar compartiéndonos por correo a respuestamitelcel@speedymovil.com el tipo de plan (Prepago, postpago o mixto), línea telefónica, marca y modelo de tu equipo, versión de Android y versión de aplicación; esta información servirá para revisar personalmente tu situación. Gracias.
0.0 Stars for mi telcel
01/20/2025

NorCal NalyD

The only reason this app is rented at 2.7 stars is because employees of the company are giving it phony 5 star reviews. You should delete it from your phone asap. This company is crooked. The app page says English and Spanish but no way to get it in English. I bought a telcel chip from a telcel store, I paid for unlimited minutes for a month even though I’m only in Mexico for 14 days and it only worked on my iPhone for several hours and then it stopped with no explanation and no way to figure out why. I spent hours trying to fix it. Had to drive 10 miles to nearest telcel dealer. I was out of data. So I paid same amount of money, for the same unlimited data plan from before. No explanation. We’ll see if, and for how long it works this time.
Developer Response 01/21/2025
Buen día. Queremos darte una pronta solución. Nos puedes ayudar compartiéndonos por correo a respuestamitelcel@speedymovil.com el tipo de plan (Prepago, postpago o mixto), línea telefónica, marca y modelo de tu equipo, versión de Android y versión de aplicación; esta información servirá para revisar personalmente tu situación. Gracias.
Telcel is the worst
11/28/2023

KyleBeers
I’ve had this app for about a week and not once has it been functioning. I tried to delete it and reload it, this is not a brand new phone.I’ve now spent an entire afternoon trying to pay my stupid bill. The website is not working, the chat is not working, the app is not working, the Call-in system is not working. Because I have an iPhone 15 I can’t just go to an oxo and put more service on my phone, because I have a plan. However I literally have spent the past four hours trying to pay this company and every single thing that they have is completely broken. GET IT TOGETHER!!!
Telcel is the worst
11/28/2023

KyleBeers

I’ve had this app for about a week and not once has it been functioning. I tried to delete it and reload it, this is not a brand new phone.I’ve now spent an entire afternoon trying to pay my stupid bill. The website is not working, the chat is not working, the app is not working, the Call-in system is not working. Because I have an iPhone 15 I can’t just go to an oxo and put more service on my phone, because I have a plan. However I literally have spent the past four hours trying to pay this company and every single thing that they have is completely broken. GET IT TOGETHER!!!
No help for gringos
11/13/2021

boodabill
Paying for US credit card each month is a depressing, Dreadful experience. Sometimes it works sometimes it doesn’t, using the same credit card. The app almost seems to be toying sadistically with me. My credit card works in Mexico, has been used over 100 times in the last seven years. Mexican bank card does not work either, although at least it was explained they they don’t like foreign, permanent visa owners. Anyone reading might would think twice to move to Mexico and help the economy here, Telcel.
No help for gringos
11/13/2021

boodabill

Paying for US credit card each month is a depressing, Dreadful experience. Sometimes it works sometimes it doesn’t, using the same credit card. The app almost seems to be toying sadistically with me. My credit card works in Mexico, has been used over 100 times in the last seven years. Mexican bank card does not work either, although at least it was explained they they don’t like foreign, permanent visa owners. Anyone reading might would think twice to move to Mexico and help the economy here, Telcel.

- Nuevo Buscador para encontrar tus apartados favoritos en segundos. - Nuevo apartado de Servicios donde podrás contratar y administrar las suscripciones y/o servicios de tu línea de forma sencilla. - Mejoras de navegación y rendimiento para una experiencia rápida y fluida.

Version 14.6

4d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics