Version iOS 7.0.1
Thank you for using Xoom! We’ve made many updates to our existing features to make our app faster and easier to use. In addition, we’ve made changes to make upcoming features simpler to develop!
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Ratings and Reviews
The service is having processing problems.
I have been using the app to send money to Ecuador and I never had a problem until this year. The money transfer was sent and on the app said available for pick up, but when my sister when to pick up the money the bank said there is a problem with the xoom system. I called customer service and they stated the problem is with the bank’s system. I told this info to my sister and she went to the bank to see if the money is available which was not and the bank told my sister not to use xoom because they’ve been a lot of problems with their system lately. I called back xoom customer service and they advised me xoom has been having this problem since December 2018 in Ecuador for the money transfers then I asked why there is no a note on the app or an email advising they have problems in Ecuador, so the clients can be aware not to use the app for now. Unfortunately, customer service was not able to address this issue saying they don’t know how long it will take to fix the issue in this country. I’m closing my account because there is no answer to my request and I’ll be looking for another option to send money.
Developer Response ,
We're sorry to hear that. Please call us at 877-815-1531 or email us at firstname.lastname@example.org and we'll assist you
Scary Business Practice
Used Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts. Good security practice which I’m fine with so i went ahead with it. Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. but I thought that it deleted all my previously saved accounts? I didn’t get an option to use a saved account. Called customer service and the person very briefly told me that they could. It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. I explained that those were my only two accounts checking and debit and that I don’t have a different account to use. Normally people just have one checking account. His answer bluntly was “sorry there is nothing we can do”. He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. cheaper fees also. Now I need to figure out how to get Xoom to delete my accounts from their systems. It’s scary to know that they keep everyone’s accounts in their databases permanently and their systems is so messed up that their customer service is telling people that they can’t erase them!!
HORRIBLE AND UNRELIABLE
Guys don’t mess with Xoom if your life depends on it!!! Not safe for travelers!!! Transaction only worked once and has been by far the worst experience with canceled transactions without any notifications. Called and looked into it and turns out routing number was incorrect. OK. So when I initiated a replacement transaction, I called to make sure and all info was good to go and it was. Not wanting to risk anymore delays, I called in the next day about “Delay” status still showing in the transaction summary and the agent finally came back to tell me I can no longer use their services - BANNED without providing a reason as to what the fault was even after all info and ID verified!! Said they couldn’t verify my account and on another occasion saying it was an issue with the bank and then walking back their statements etc THEY COULDN’T GIVE ME A REASON...but wait, there’s more...logged into my bank account and the whole amount was debited from my bank!!! Called Xoom again to ask where my money went and was told I’d have to wait another 2-3 business days for the money to reverse to go back to my bank account?!? I’ve deduced that this had to be an act of discrimination on their part as many others have shared on google. Save yourself the trouble waiting for cash when you really need it. MoneyGram has a way better rate, as well as 3rd party ratings. Looks like I will be using them for future transactions from now on. No thanks Xoom!
- Xoom Corporation
- 164.3 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Dutch, French, German, Hungarian, Italian, Korean, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Vietnamese
- Age Rating
- Rated 4+
- © PayPal, Inc.
With Family Sharing set up, up to six family members can use this app.