I’ve been a happy user for quite some time and mostly use it at boarding time to see the seatmap and then request a new seat either at gate or in the Airlines’ app. This means I can be checking multiple maps on different legs quite quickly.However there was a recent update that has made it more “clunky” to use. Where one earlier could start to type the IATA codes immediately there is now a delay of about a second before the cursor appears and let you write. This is the case for the airport field and the airline field, but the flight number is fast as it used to be. It’s not critical but it’s annoying to wait for the cursor when in a rush. I’ve actually used it as I was talking to Check-in to make sure he was telling me the right information. All delays in the app can make me unable to check concurrently with the agent. I’d appreciate a fix for this.

I bought a paid seat alert for specific seats. I never got an alert but I found one of those seats open checking the airline's app on my own. The developer said in addition to selecting specific seats, my alert needs to set specific flags for whether those seats are premium, paid, or blocked.I have no idea which seats are premium, paid, or blocked. I would think a modern app would automatically select the correct options if I request specific seats. But not here.Just be careful with the paid alerts. You need to have all the flags set magically to the correct settings for it to work properly.

This app has no link to an actual by date database. In Seat Guru, all I need to do is enter the airline, flight number and date and the aircraft seat configuration pops up. In this app, you also need to enter the start and end airports! The graphics are kindergarten quality and difficult on the eyes. I deleted this app within a minute of seeing those graphics. It’s 2020, not 1976, so your graphics should at least be clean and easy on the eyes rather than pixelated nonsense that you have now. One of the worst apps I have ever been introduced to.I stand by my comments as they are accurate. Your rebuttal didn’t take into account anything that I said, other than counter-point it. The above is not an insult as you people call it but is an accurate assessment of fact.

This app was THE reason I was an Expert Flyer member. I know I can do the same things (and much more) on the website, but I do 95% of this from my phone and the website just isn’t particularly great for that. It was obvious this app hadn’t had a major update in years, but it was so handy and the info could change my travel day from an uncomfortable one to a breeze. I sure hope they release a new working one. I’ve paused my membership until then, however my hopes aren’t terribly high.