CNB banker and customer service line is top-notch, but the only thing that I have a hard time with compared to other online banking apps is the small font and even with readers. Sometimes I need to take a picture of the screen so I can blow it up. It would be nice if the app allowed you to enlarge or zoom in on it and it’s not the settings on my phone, because I have the settings so every other app allows me to enlarge the storyboard page or when you enter the account activity. other than that I would’ve given it a 4 1/2 stars. Thank you for asking.

What I like about this App is the intuitive design. Menu options are comprehensive and replete with instructions, such as mobile deposit requirements. Registry entries are handled in such a way that you know exactly what is going on with your accounts. Customer service is just a touch away and emails are answered in a timely fashion. Load time is fast when in WIFI but if you have used up your high speed data, like I often do, load time is slow and sometimes unresponsive, but that could be my device, iPhone 7. Easy cross account activity is a great option when you need to Bank on the run or need to cover other accounts for pending debits. Nicely done. Thank you for giving me the option to access my finances from anywhere in the World.

Great APP that allows you to do the basics w ease; budgeting tools w reminders, reports on spending that can be saved and printed, downloadable files to Excel. They are rarely down for updates but when they are it’s at a decent time, and the site always runs like a dream, no hiccups. I love keeping my money local, and the people that work there are always kind, helpful, and from the small community where they are located. If I’ve ever gotten stuck w an error I’ve made, they’ve always been great helping me help myself. Customer service at the 800# is top notch. No matter how many times I’ve had to call, I can count on the same few people to be there for me, and they’re there for years! So refreshing.

Love the ease of use! CNB is the best in locally-based banking. The branch staff people are extremely customer oriented and knowledgeable. The people in the call center are equally helpful and are great with follow through. They helped me as I learned the intricacies of the app. I only regret that I discovered the benefits of banking with CNB only within the past few years. This after Marine Midland was taken over by HSBC, which then sold off the local branches to First Niagara, which then turned into 5 Star (I think), selling our mortgage several times along the way. CNB will never sell our mortgage, which gives me a sense of security knowing that local people are responsive and caring about their customers. By the way, the app is great!