Almost everyone goes out of their way to do absolutely everything they can to give me the best service possible every time. At the main branch on 14th St. in Sioux Falls, South Dakota is especially courteous, respectful, and friendly, and it does not hurt that. He also has an extremely wonderful & warm professional, speaking voice. he goes out of his way to make sure I have everything I need every time I call, even down to remembering who I am from Calls to the next, which is some kind of strange and wonderful talent. Thank you all very much. -Dawn R Clemetson

Levo Credit Union seems to have forgotten that the customers are actually their owners. They have made several decisions that are antagonizing their customers. First, they changed the name to Levo, which sounds more like a hemp store than a financial institution. Then, they built a sparky new branch in my neighborhood with NO drive up window. When I was asked to enter my whole social security number at a remote location, I just drove away. I thought about switching banks, but I was so pleased with the electronic bill pay, and I had all my bills set up there. Now they have changed that to a clunky system that takes a week to send a payment unless you want to pay $15 for overnight. It also won’t save my auto-pays if I make an additional payment. I have looked everywhere for contact information for the board of directors, but couldn’t find that information. I called my branch, but they didn’t have that information. They said someone would call me, but nope. Thanks for this opportunity to explain who I am looking for a new bank.

This app is one of the buggiest I’ve used in the past couple years.1) FaceID constantly errors when it works fine for every other app even when the “Require Face ID” I use to actually secure the app lets me into it every time.2) This is 2025. WHY IS THE PASSWORD CHARACTER LIMIT SO LOW??? This is a bank, security is one of the most important things. 3) Ads- not even mentioning the fact that there are ads in my bank app, why do they randomly pop into the screen, shoving the whole page down, and making me click the wrong button. 4) There is no reason you should not be able to do everything in the app that is possible via the website. Security is not even an argument because it’s the same login. I should be able to do basic things like change the name of an account without having to use their website or call my local branch. 5) The last grievance I am going to take the time to write about is the fact that they have not taken the time to actually update the parts of the app that matter. For example, the mobile deposit for the checks still has the bars on the side to align the check with That is formatted for a 16 x 9 display. The iPhone X came out in 2017. They have had plenty of time to adjust these things or at least give the option to adjust the zoom or which lens, as some modern smartphone cameras cannot focus close enough to place the check as close as it asks for.

November 29 the biometric seems to be doing better went for about another month without having to reset it however I still have not seen any of the access to paying off the glass top or without it ending up leaving the interests of hanging out there Biometrics keeps needing to be reset No easy access to paying off draft topper Still hasn’t been fixed however I did go whole week without having to redo it had troubles originally getting the biometrics to work reloaded the software a couple of times called for help went in for help still didn’t work reloaded the app one more time seems to be working now