Budget – Car Rental 4+

The Budget people have been nice and accommodating. I usually get a free upgrade (e.g. Volvo XC 90, Chrysler 300) because they are out of midsize . One time we arrived in Minneapolis with no airport reservation because every rental company was already sold out. Rather than go downtown, where we already had a Budget reservation, we pretended we thought the reservation was at the airport. The staff scoured their facility and found a Mustang GT convertible that needed cleaning inside and out. Twenty minutes later we drove away in a virtually brand new hotrod, looking as good as when it left the factory. We payed $250 all in for the day we had it, but we were very happy to not have to go downtown with our luggage.

Don’t get me wrong. I would use any airport located company to save $10 per day. However, I enrolled in “Budget Fast Track” and have not found better prices on midsize cars since.

If could give a zero rating I would. I prepaid for a car rental with this company for my quick trip to NY and thought that all was well. When I got to the airport location and went to pickup the car then they are telling me that I need a credit card so that they can hold a total of $250. I had one credit card on me at the time that didn’t have enough funds in it to cover cover the charges, my debit card that I use all the time had way more than enough to cover the charges they wanted to hold. Instead of using the debit card because the credit card didn’t have enough cash in it they straight out said that they can’t give me the vehicle, leaving me stranded at JFK airport. When I asked about a refund for the the car I had prepaid for I was told to call customer care and I would be refunded so I did. It’s been days now and I still can’t get back my money from this company. I will never be renting from them again and I will strongly encourage everyone to please be careful with them when renting a car especially when paying in advance. Ohh! and the other thing, they also run your credit which means that your credit score will take a hit, they had run my twice so I got a double hit on my score. What a price to pay and still no vehicle and was left stranded. DO NOT RENT FROM THIS COMPANY you’ve been warned.

I pre-paid , I was on time. But unfortunately my car was not , the facility itself wasn’t . They had a long line with a wait time of 2-3hours. I was lucky to get to the front of the line in 1hr 45 minutes
And had to wait another 30 minutes for my car, while they kept trying to upsell me to a more expensive car that was ready. That is not my problem. I called Budget for compensation all I kept getting were people telling me I had to pay a cancellation fee if I cancelled my reservation. I did not want to pay anything additional, we all have budgets we are managing and there’s a reason I didn’t get a larger more expensive car, so don’t try to upsell me.
I was not able to make my business meeting and there was nothing I could do nothing budget would do and all I was told was do you see the line? Obviously I do I was in it! I had higher expectations with budget which is why I am a returning customer but this time around it cost me money and a meeting that had to be re-scheduled.
You budget in texas have had this running problem for almost Two years if not more! I had the same experience in Houston texas ! It’s ridiculous and a disservice to your customers.