Need a ride? Take a zTrip.
Finally, the perfect hybrid between rideshare and taxi!
• You can now have it all!
• No surge pricing
• Book in advance
• Pay cash at the time of trip
• Pay through the app
• Pay credit card in car
• Choose your favorite driver
• ADA Wheelchair service
• Verified in-person background checks
• Branded vehicles for your safety
• Free cancellations
• Split payments
• 24/7 live customer service
zTrip makes getting a ride easy.
No more chasing your driver down the street or waving your phone in the air. You can always order a ride through the app. But when we’re right outside, just hop in.
Join a community of hundreds of thousands of riders and drivers across the country, who have decided to zTrip for a safer, more consistent and reliable choice for transportation.
Download the zTrip app today and let’s ride.
By downloading the zTrip app, you agree to: 1. Receive communications from zTrip, including push notifications. 2. Allow zTrip to collect your device’s language settings. You can opt out of receiving push notifications through your device settings.
zTrip is now the largest taxi company in the United States. Use the zTrip app in over 20 cities.
-Resolved Facebook login issue
-Improvements to the airport experience
-Added messaging for better customer experience during pick-ups
-Improved the user interface to make your rides even smoother
-Squashed pesky bugs
Ratings and ReviewsSee All
Terrible service and stranded a senior citizen in the snow and freezing rain/snow
I scheduled a ride with zTrip to pick my mother up at the senior center at 5pm for a ride home to her house. They have this disclaimer that they won’t guarantee a ride and use that as a way to avoid responsibility for failing to be a taxi service. My mother waited in the dark and no ride appeared and no information that they had canceled the request. The senior center called the zTrip customer service and they were rude and unhelpful. They refused to send a taxi. The senior center director stated that she will not recommended this cab service to anyone after the interaction with zTrip. It took me two hours to drive up to give my mother a ride home. It was deplorable. I had scheduled future rides and when I went to cancel them after this experience, I found that zTrip had already accessed my account and had removed the rides from the scheduled section in my app without informing me. This is terrible service and I would use any other another service from this point forward. I was trying to support a traditional taxi service but no longer. The future is Uber/Lyft. It’s bad when you sink below the Uber standards for customer service. Shame on this company! They should be ashamed of their behavior.
I would be crazy to use this service ever again
My driver was rude from the moment he pulled up. Before I even got into the vehicle he said oh I wanted to make sure I got this fair it’s going to Mount Lebanon and I know you’re going to take care of me because it takes a lot of money for me to go there. I only had to go 1 mile. The entire time all he talked about was how rich the people are in Mount Lebanon and how he could not afford to live there and how much gas cost and how he was doing me a favor by picking me up. When I got to the top of the hill I told him to turn right instead he turned left and went out because he said he knew a shortcut which was about 3 to 4 miles out of the way and then he had to turn around and come back the right way so instead my bill was now $14 for a 1 mile trip. Then to top it off I told him pull right in front of the building he pulls a half a block down from the building puts my groceries out across the street from where I live and leaves which meant I had to walk half a block up the hill making several trips with my groceries because this idiot would not pull in front of my steps so that I could just go into the building. I would be crazy to use this service again this is now The second time that this company has done something similar to me. I had a credit on my account that needed to be used that day and the driver would not said he could not use it so I had to pay him. Never again
Completely Unreliable and Useless
I have used Ztrip twice. Once due to confusion of taxi services here in Jacksonville (I had called a taxi company called Coastal Cab but was surprised to be picked up by a driver with Ztrip — who was an amazing driver by the way), and once just yesterday through this app. The first time Ztrip took over an hour to get a driver out to me but who (thankfully) had military access to get on base.
Originally I was going to give this company a pass because I’m aware COVID-19 has made things more difficult nowadays, but seeing the other negative reviews on here from before the pandemic it seems to me this company is unreliable no matter the situation. I had to reschedule an important OBGYN appointment yesterday because no driver was available to take me. I could not take Uber to the Naval hospital as I need to request someone who has military access to drive me onto base and I don’t think that request can be made with Uber (or Lyft). I waited a LONG time for a driver until it was far too late to get a cab to take me to my appointment on time. And phone calls are automated; no real person to talk to with Ztrip.
The Naval hospital is a 45 minute walk which would be doable for me if it wasn’t for the fact that I’m 9 months pregnant and living in hot and humid Florida! During this time I seriously need a company to rely on to get me to where I need to go. Ztrip, unfortunately, is not that company.
With Family Sharing set up, up to six family members can use this app.