I’ve been playing PokerStarsNJ for some time now...Although I’ve had some issues with cashing out before nothing like today. I made two deposits today totaling 330$. The site had no problem posting my deposits and then on to playing games. I thought to myself when they recently added sports betting it would be my all I. One shopping home for gambling. Today I tried on no less then 15 occasions to cash out some of my winnings only to be told “ I couldn’t cash out at this time.” Why not I asked ....they didn’t know but they would get right on it....that was 9 hours ago and all my winnings. As I sat on the site trying to gas out I began to play again, as gamblers would do ....obviously just as they had hoped I lost my winnings back... outside of my initial contact with them I have heard NOTHING! I consider not allowing gamblers not to cash out and hope they continue to risk their money as they have no other recourse, CHEATING! I have heard nothing all night to spite repeated emails....in fact when you hit the contact for issues button “you get UNEXPECTED ERROR “and you can’t even leave a message......what is going on here....doesn’t the state of NJ regulate this unethical business practice...Doug Martin

I’ve been playing PokerStars now for almost 2 years now. After dozens and dozens of online purchases for play money chips, all of a sudden I’m unable to purchase the same or a lesser amount of chips than what I normally do. My usual purchase is the $20 deal, and occasionally I will buy the $10 or $3. After 2 years of playing almost weekly they are not allowing me to make a $20 purchase or lower, but when I click on the $50 or $100 bundles, then they allow me to put my card information in to complete the purchase. Attempting to lure me in for bigger purchases than what I am comfortable with is unethical as a company. I am disturbed by this as I always make purchases and am a loyal player for the site. Hopefully I can speak to someone about this, as this issue has been occurring for a couple of weeks now.

I’m researching the online poker little different than playing live people looking for a place to deposit and play for real money I’ve played a good bit in my life never on the internet I figured out how to read by the way other players bet not having the Beni fit of reading body language i miss that and I know poker stars has the option to make a deposit but I will be careful of who I’m going to trust. I have to agree with the majority I’ve never had so many bad beats flushes etc, it certainly seems as if there are many bots on board I’m losing constantly with hands that will win 85 percent of the time three of a kind full House I mean really if you’ve ever played real poker you know that many bad beats js unrealistic seems when I do win it’s always a split pot. I don’t play with emotions I figure my outs calculate my odds I’m good with numbers and pretty much this defies all odds man so I guess the search for reputable online poker continues on and you made number ten on one the online review sites that I find credible it give the indication one should be careful I know I don’t understand how anyone could play on this fake money site and say yes this is where I wanna place a bet with my real money I feel I can trust this . One born every minute people just don’t do their own research I guess

I have the desktop app as well as the iPad app and both apps are glitchy as heck. They’ll tell you to contact the help center but guess what? That link does not work, all those banners you click on in their app. They don’t load anything. A pop up comes up and says “not found”. PokerStars doesn’t care about the integrity or quality of this app because no one is playing real money. It’s one thing to be a glitchy app, it’s another to not have a single avenue to contact support but pretend you do in the responses to these comments. The contact button does not work, in fact the whole help page is an endless loading screen. Don’t waste your time until they start putting as much time and energy and care into the LITE version as they do the REAL MONEY one.Update: got ahold of customer service. My god this company has stricter verification processes than a bank. It is absurd for an app with no actual chips. No banking information. Nothing. They also disconnect randomly after you’ve been trying to get help for an hour. They don’t store prior support chats so you get start all over with someone new….for another useless hour. DO NOT DOWNLOAD OR SPEND MONEY ON THIS COMPANY. They do not care about your satisfaction or happiness in the least.