gPlex Wallboard
Utilities
Free · Designed for iPad. Not verified for macOS.
A Wallboard is an interesting feature of the gPlex® contact center (CC) system that presents snapshots of consolidated sets of data on a suitably located monitor. It has a considerable visual impact on its users. It is used by agents, supervisors, and the management of the CC for varied reasons. It captures data from multiple data sources and builds and presents unique bullet point reports on the ongoing operations of the contact center. The data presented on the wallboard is what you, as a gPlex® CC customer, want, i.e. custom custom-designed to suit your needs.
gPlex® wallboard helps contact center operations in many ways. The management and supervisors receive efficiency and performance metrics on an ongoing basis, based on which they may take operational decisions to improve performance. Agents get a feel of their performance on a nearly real-time basis, which motivates them to deliver their best efforts to fulfill or exceed the performance target. Increased awareness and improved performance are immediate benefits of the wallboard reporting solution.
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The developer, Genusys Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Genusys Inc.
- Size
- 10.5 MB
- Category
- Utilities
- Compatibility
Requires iOS 26.0 or later.
- iPhone
Requires iOS 26.0 or later. - iPad
Requires iPadOS 26.0 or later. - Mac
Requires macOS 26.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 26.0 or later.
- iPhone
- Languages
- English
- Age Rating
18+
- 18+
- Copyright
- © Genusys Inc.