Caesars Palace Online Casino 17+

I'm thrilled to share my outstanding experience with the Caesars Palace - Turtle Creek app! As a seasoned online casino enthusiast, I've tried numerous platforms, but this one stands out as my absolute favorite. The app's user-friendly interface, diverse game selection, and generous rewards are impressive, but what I must point out is the phenomenal customer service. Contrary to some reviews, I've encountered only helpful, informative, and polite responses from the support team. Their quick replies and willingness to assist have really impressed me. The team's dedication to ensuring a positive and enjoyable experience is genuinely appreciated. The app itself is fantastic, with a wide range of games, seamless navigation, and exciting promotions. I've had an absolute blast exploring the various options and taking advantage of the rewards. I unfortunately haven’t cashed out with much more than I have deposited, but honestly had my moneys worth of fun while playing! One of my favorite layouts on casino apps. If you're seeking a reliable, enjoyable, and supportive online casino experience, look no further than Caesars Palace - Turtle Creek. Their exceptional customer service and top-notch app have earned a loyal customer in me. Kudos to the entire team for their hard work and commitment to excellence!

Thank you for sharing your positive experience with our app! We're thrilled to hear that you enjoy the user-friendly interface, diverse game selection, and exceptional customer service. We're dedicated to providing a reliable and enjoyable online casino experience. We appreciate your support and look forward to serving you in the future!

I literally just downloaded the app, and they said would give me $10 so I registered and was playing this dinosaur slot game and I was betting 30 cents and the went up to 60 cents a few times and won $4.80 so then I was back up to $9.00. I switched back to 30 cents and was at about $5.80 cents I hit the button just like I have been and all of a sudden my money was gone, I didn’t wager any more money, I didn’t tap uncontrollably just normally like I have been and then POOF all gone! Which what have should have been $5.80 I hit it 2-3 times which should have brought be down to $4.50 give or take 30 cents. It was all gone. And keep in mind before this all happened, I got a pop up saying my network isn’t working. I was just using mobile data too. Completely disappointed. I was going to refer more friends too because I liked the layout and then this happened. Can I get my money back?

We're sorry to hear about your experience. Please contact our support team so we can look into this issue and assist you further. Thank you for bringing this to our attention: https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

The casino isn’t the worst but by far not the best. I have won a little bit here but I’ve lost way more. Once you hit the slots change to never hit anything and keep bonuses off. Then there’s their customer service. It takes weeks to hear anything back if at all. First I needed a tax form for 2023 I’m still waiting on that weeks ago. Then I needed help logging into my rewards account never heard back for that. Then I converted my reward points and they took them away saying I cancelled the bonus when it came up as a technical error and can you guess? Still never heard back from that. You can live chat but apparently those people have no skills or any expertise to handle anything. They don’t read what you say and give you some generic response and if you inquire more they’ll repeat the same exact thing to you like you’re stupid and ignore what you say. They also claim your withdrawal will be out in 30 min to an hour depending on the selection but it’s longer. Don’t waste your time here because their customer support is highly incompetent people and they don’t respond to you but you bet your bum they’ll take your money in second without an issue but if it’s your money they owe you forget it. There’s way better casinos in PA out there and this ain’t it. You won’t win here anyways it’s completely set against you.

Thank you for sharing your feedback, Noel. We're sorry to hear about your experience. We understand the frustration when luck doesn't go your way. Our aim is to provide a fair and enjoyable gaming experience for all players. We constantly work on improving and appreciate your input. If you have any specific suggestions, please feel free to share with our team.