Dark Theme Support Agents can now switch between Light and Dark modes from Profile Settings for a more comfortable viewing experience. Knowledge Base in Tickets Agents can search Knowledge Base articles and share links directly from the ticket screen without leaving the conversation. Shopify marketplace app integration is now available in the mobile app, allowing agents to view customer and order information directly within tickets

Dark Theme Support Agents can now switch between Light and Dark modes from Profile Settings for a more comfortable viewing experience. Knowledge Base in Tickets Agents can search Knowledge Base articles and share links directly from the ticket screen without leaving the conversation. Shopify marketplace app integration is now available in the mobile app, allowing agents to view customer and order information directly within tickets

Link Chat Conversation in Activity You can now link activities directly to chat conversations. This allows you to associate tasks performed within a conversation and manage them from the conversation details page as in the ticket module. Twilio MMS support Chats now supports MMS, you can be established through the SMS (Twilio) channel. By enabling the MMS toggle in the SMS (Twilio) channel configuration, you can send and receive multimedia messages, including images and other rich content, for more engaging and effective communication. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable

Link Chat Conversation in Activity You can now link activities directly to chat conversations. This allows you to associate tasks performed within a conversation and manage them from the conversation details page as in the ticket module. Twilio MMS support Chats now supports MMS, you can be established through the SMS (Twilio) channel. By enabling the MMS toggle in the SMS (Twilio) channel configuration, you can send and receive multimedia messages, including images and other rich content, for more engaging and effective communication. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable

AI Copilot Support We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster. Image Annotation Support We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable

AI Copilot Support We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster. Image Annotation Support We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable

AI Copilot Support We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster. Image Annotation Support We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable

Next/Previous ticket navigation Navigate tickets directly from the details page with new Next and Previous buttons, making it faster and easier to review multiple tickets. Support for add participants in chat conversations Add Participants support is now available in the mobile app! This allows you to include additional users in chat conversations for easier collaboration. Edit & delete support is now available for Telegram chat conversations, allowing you to make changes anytime, anywhere!

Next/Previous ticket navigation Navigate tickets directly from the details page with new Next and Previous buttons, making it faster and easier to review multiple tickets. Support for add participants in chat conversations Add Participants support is now available in the mobile app! This allows you to include additional users in chat conversations for easier collaboration. Edit & delete support is now available for Telegram chat conversations, allowing you to make changes anytime, anywhere!

Boost Productivity with Macro Triggers Ticket Macros are now available on mobile! you can now apply predefined templates to perform common actions, such as adding notes, updating ticket statuses, with just a single click Portrait Mode for Tablets! Enjoy a better viewing experience with full portrait mode support. Edit Activity Comments with Ease! Modify your comments anytime for better clarity and accuracy. Check out the latest updates and new features: [https://www.bolddesk.com/product-updates/february-2025]

Boost Productivity with Macro Triggers Ticket Macros are now available on mobile! you can now apply predefined templates to perform common actions, such as adding notes, updating ticket statuses, with just a single click Portrait Mode for Tablets! Enjoy a better viewing experience with full portrait mode support. Edit Activity Comments with Ease! Modify your comments anytime for better clarity and accuracy. Check out the latest updates and new features: [https://www.bolddesk.com/product-updates/february-2025]

Boost Productivity with Macro Triggers Ticket Macros are now available on mobile! you can now apply predefined templates to perform common actions, such as adding notes, updating ticket statuses, with just a single click Portrait Mode for Tablets! Enjoy a better viewing experience with full portrait mode support. Edit Activity Comments with Ease! Modify your comments anytime for better clarity and accuracy. Check out the latest updates and new features: [https://www.bolddesk.com/product-updates/february-2025]

Boost Productivity with Macro Triggers Ticket Macros are now available on mobile! you can now apply predefined templates to perform common actions, such as adding notes, updating ticket statuses, with just a single click Portrait Mode for Tablets! Enjoy a better viewing experience with full portrait mode support. Edit Activity Comments with Ease! Modify your comments anytime for better clarity and accuracy. Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable. Quick Ticket Creation! Ticket Templates now available—create tickets faster with prefilled templates Intuitive Gesture Navigation! Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app. @Mention Now Available on Mobile You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop! Fewer Clicks, Faster Replies! Reply and Notes pages revamped for a cleaner, more intuitive experience

Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable. Quick Ticket Creation! Ticket Templates now available—create tickets faster with prefilled templates Intuitive Gesture Navigation! Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app. @Mention Now Available on Mobile You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop! Fewer Clicks, Faster Replies! Reply and Notes pages revamped for a cleaner, more intuitive experience

Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable. Quick Ticket Creation! Ticket Templates now available—create tickets faster with prefilled templates Intuitive Gesture Navigation! Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app. @Mention Now Available on Mobile You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop! Fewer Clicks, Faster Replies! Reply and Notes pages revamped for a cleaner, more intuitive experience

Quick Ticket Creation! Ticket Templates now available—create tickets faster with prefilled templates Intuitive Gesture Navigation! Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app. @Mention Now Available on Mobile You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop! Fewer Clicks, Faster Replies! Reply and Notes pages revamped for a cleaner, more intuitive experience Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

Quick Ticket Creation! Ticket Templates now available—create tickets faster with prefilled templates Intuitive Gesture Navigation! Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app. @Mention Now Available on Mobile You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop! Fewer Clicks, Faster Replies! Reply and Notes pages revamped for a cleaner, more intuitive experience Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

A New Look and Improved Features! We’ve redesigned the Contact and Approval modules to offer a more intuitive and visually appealing user experience. Enjoy smoother navigation and a modern look that makes managing contacts and approvals easier than ever. Move tickets from one brand to another You can now change the brand of a ticket directly from the mobile app. This feature, previously available only on the web, is now at your fingertips, Agent Signatures Support The Agent Signature feature is now integrated into the mobile app. When an agent opens the reply editor for a ticket, their signature is automatically inserted. Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

A New Look and Improved Features! We’ve redesigned the Contact and Approval modules to offer a more intuitive and visually appealing user experience. Enjoy smoother navigation and a modern look that makes managing contacts and approvals easier than ever. Move tickets from one brand to another You can now change the brand of a ticket directly from the mobile app. This feature, previously available only on the web, is now at your fingertips, Agent Signatures Support The Agent Signature feature is now integrated into the mobile app. When an agent opens the reply editor for a ticket, their signature is automatically inserted. Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

A New Look and Improved Features! We’ve redesigned the Contact and Approval modules to offer a more intuitive and visually appealing user experience. Enjoy smoother navigation and a modern look that makes managing contacts and approvals easier than ever. Move tickets from one brand to another You can now change the brand of a ticket directly from the mobile app. This feature, previously available only on the web, is now at your fingertips, Agent Signatures Support The Agent Signature feature is now integrated into the mobile app. When an agent opens the reply editor for a ticket, their signature is automatically inserted. Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

Boosted Performance for a Smoother Experience! We've significantly enhanced the performance of our ticket module to provide a smoother and faster user experience. A New Look and Improved Features! We have completely redesigned the Ticket and Activity modules to offer a sleek, user-friendly interface with enhanced functionality. Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

Boosted Performance for a Smoother Experience! We've significantly enhanced the performance of our ticket module to provide a smoother and faster user experience. A New Look and Improved Features! We have completely redesigned the Ticket and Activity modules to offer a sleek, user-friendly interface with enhanced functionality. Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

Boosted Performance for a Smoother Experience! We've significantly enhanced the performance of our ticket module to provide a smoother and faster user experience. A New Look and Improved Features! We have completely redesigned the Ticket and Activity modules to offer a sleek, user-friendly interface with enhanced functionality. Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.

Boosted Performance for a Smoother Experience! We've significantly enhanced the performance of our ticket module to provide a smoother and faster user experience. A New Look and Improved Features! We have completely redesigned the Ticket and Activity modules to offer a sleek, user-friendly interface with enhanced functionality. Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.