ESPN BET 17+

Good app, Horrible customer service

So I just joined the app recently and they gave me bonus bets after my first bet settled , which is amazing. I placed 4 bets and I won two bets. One over $1,000 and one over $500. I requested a withdrawal and i have been waiting 4 days for my money and worried i will not get it. When you contact customer service they just say that there isn’t a time frame and due to the excitement of the app they are working to process withdrawals. How is there no time frame when it said my withdrawal would be reviewed within 24 hours. 24 hours turned into 72 hours + of waiting. Then what makes it worse is that i told them i wanted to use that money to pay for something and was told it would take 72 hours and after that chat my account was temporarily suspended for my “well being” . All I want is the money I earned because I took time into placing those bets to win money for myself to help myself out.

Developer Response ,

Hey there- Sorry you are having issues. Please contact us on X @ESPNBetHelp and we can assist you from there as well. Thanks. -ESPN BET

2 months later and account verification still pending.

This is by far the worst experience I’ve ever had with any Sportsbook. I live in Virginia which allows this app to function. And that’s about as far as I got through the registration process. They asked for my ID and a selfie which I sent in. They asked for proof of residency so I sent in a bank statement. They asked for a photo of me holding up my ID and I sent that in. They asked for another bank statement and I sent that in. They asked for my social security card and I sent that. At this point just send Stephen A Smith over to collect a DNA sample.

Chat support is absolutely useless. They will copy and paste pre written responses without putting any real thought into it. They have zero ability to effect anything you may be seeking help for and they’ll wrap up your conversation stating your ticket has been escalated. This means absolutely nothing. I’ve had dozens of queries escalated and still am stuck in limbo. Email support is just as poor. It only takes long to get a response.

Oh, and the only way I was able to get a single response to all of my escalated queries was to spam negative remarks on their social media advertisements. That literally got me an email from support 2 hours later. That was when they wanted my left arm and first born child. 🙄 Avoid this app if your sign up is not instant. Any delay will be endless and cause your hair to fall out in frustration.

Terrible. Do not recommend at all!!

Was actually really excited for this app. The sing up bonus bets were a plus (kind of annoying they did them as 4 -$50 bets instead of 8 - $25 bets but that’s not the issue). The lines are kind of dumb, can’t do alts for any nfl bets, can’t combine players receiving years and rushing yards bets into a parlay, can’t take a player’s receptions and their yard rushing or receiving in the same parlay (so pretty much if you wanted to hammer one player you can’t because you can only make one bet for that player in a single parlay). The withdraw is impossible. I mean waiting 72+ hours for a withdraw and it’s still not pending in accounts…. Get random emails saving I’ve logged when I’m not even on my phone (even after changing my password THREE times) is a bit sketchy. The customer service has been HORRIBLE, the app constantly crashes, and sometimes it won’t even make my bets. I’ll press “place bet” and it just refreshes and never places the bet, I change the bet amount and try again, still doesn’t do anything. Oh, and there’s no odds boosts, no sweats, or anything cool like that. Absolutely the WORST betting app by far. Really hope they can figure things out by next year and maybe I’ll come back but for now, I would recommend NOT using this app.