App somewhat works. It doesn’t save your log in info, so having to sign it every time you load the app, is kind of annoying. Also has 2 duplicate orders for me, not sure why, but only one is active so it’s cool I guess idk. I feel they can add more to the app like other companies do, such as a speed test, or resetting your ONT/Router from it. Just some feedback. Besides the app, the service is great. Feels wonderful to finally have fiber.

My phone when from portrait to landscape while I was in the agent chat and it got me out of the chat and had to start the entire cycle over. Then when I did, it sat there for minutes just for a motivation to come through that said agent had left the chat even though I was not notified that they had joined the chat.

Downloaded app to make sure my billing info was correct because I got a notice from Ripple saying something was wrong receiving payment and service would be suspended if I didn’t correct it. App won’t open. White screen appears when attempting to open app. Also website doesn’t work.

Or well it would be an awful app I’m sure if it ever got off the white screen and let me try anything. Less frustrating though than ‘something went wrong’ when trying to login to the website.